SOUNDPOINT IP335,POE

[Cotelligent]

Hi,

we have SOUNDPOINT IP335,POE phone and its not started just power blinking (power on and off).

could you please help me.

Thanks,

Lakshminarayana

[SteffenBaierUK]

Hello @Cotelligent,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Is this using a PoE Switch or a Power Supply ? Did this ever work ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Cotelligent]

Hi,

Thanks for update and below are the details.

soundpoint ip 335
Assembly:2345-12375-001 Rev:b
Serial no:0004f24b3d9e

Lable :SIP
version:3.3.3.0069
p/n:3150-11530-333
file:sip.id

BootBlock:3.0.2.0024 (1237-001)
BootROM :4.3.1.0440

please find the attached screenshot for showing open page display only.

Thanks,

Lakshminarayana

[SteffenBaierUK]

Hello @Cotelligent,

Again it is important to answer all questions asked if applicable. You have not told us the following:

• Is this a new issue or has this happened at all times?
• Is this phone powered via a power supply or via a PoE Switch

The 0004F24B3D9E SIPI335 was sold via BEETEL TELETECH LTD back in 29/03/2013 so we can only assume that this unit worked at some point.

As this unit is 5 years old it is no longer within warranty so please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Cotelligent]

Hi,

• Is this a new issue or has this happened at all times?
  • Ans:New Issue
• Is this phone powered via a power supply or via a PoE Switch
  • Ans:we tried both but not working

Thanks,

Laks

[SteffenBaierUK]

Hello @Cotelligent,

As already stated the device is 5 1/2 years old so I assume this has worked at some point. If it does not boot any further than the shared picture then I assume the unit is defective.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Cotelligent]

Thanks for the updated.

Thanks,

lakshmi