I have a (soundstation duo) is presenting the following failure. (error, application is not present!) this problem was caused because the formatting of the files on it, however I cannot install the files again. already tried several times to download the software andbootrom but not with the correct version.
welcome to the Polycom Community.
I have moved your post to the correct section.
Your Post's subject does not match the photo you have attached.
The community's VoIP FAQ contains this post here:
Sep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen
Resolution: Please check => here <=
You seem to have deleted the Phones Software and now need to re-provision the phone.
All this and more is described in the FAQ.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
I tried to connect the phone directly on the server, but it did not work. a look at the photos.
is correct to configure the provisioning server?
I cannot see a Server Address (IP or Hostname) in your Photo.
I would suggest you contact your Polycom reseller for further support or follow up as highlighted in my signature.