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SOUNDSTATION DUO - (error, application is not present!)

Wannder
Occasional Visitor

SOUNDSTATION DUO - (error, application is not present!)

I have a (soundstation duo) is presenting the following failure(errorapplication is not present!) this problem was caused because the formatting of the files on it, however I cannot install the files again. already tried several times to download the software andbootrom but not with the correct version.


I would request the procedure and the link's to download the software and bootrom.
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: SOUNDSTATION DUO - (error, application is not present!)

Hello Wannder,

welcome to the Polycom Community.

 

I have moved your post to the correct section.

 

Your Post's subject does not match the photo you have attached.

The community's VoIP FAQ contains this post here:

 

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

 

You seem to have deleted the Phones Software and now need to re-provision the phone.

 

All this and more is described in the FAQ.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Wannder
Occasional Visitor

Re: SOUNDSTATION DUO - (error, application is not present!)

I tried to connect the phone directly on the server, but it did not work. a look at the photos.

 

is correct to configure the provisioning server?

SteffenBaierUK
Polycom Employee & Community Manager

Re: SOUNDSTATION DUO - (error, application is not present!)

Hello Wanner,

 

I cannot see a Server Address (IP or Hostname) in your Photo.

 

I would suggest you contact your Polycom reseller for further support or follow up as highlighted in my signature.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4