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SOUNDSTATION DUO - (error, application is not present!)

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Occasional Visitor

SOUNDSTATION DUO - (error, application is not present!)

I am currently on rev 5.0.1.10553

Connected to Phone line (Not using Network) 

Please let me know if i am on the latest firmware and how do i download/upgrade them.

ALso if there are any solution for this issue please share

 

Error Application is not present

 

 

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1 REPLY 1
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Polycom Employee & Community Manager

Re: SOUNDSTATION DUO - (error, application is not present!)

Hello Mark_Spacematrix,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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