Solved: SPIP331 | Asterisk / FreePBX | TLS / SRTP issues

AppnoMatt · ‎07-13-2016

Hi all,

I'm having real issues getting a SoundPoint IP 331 talking to an Asterisk / FreePBX server using TLS and SRTP. I've imported the certificate into the phone successfully and reconfigured the TLS profiles to match, and it seems to connect fine, but I don't see any options in the phone's web interface with regards to configuring SRTP; does this need to be done manually in a config file or does the phone simply not support it? Technical info follows:

FreePBX v.13

Asterisk v.13.9.1

UC Software Version 4.0.10.0689
BootROM Software Version 5.0.10.0028

Any information or advice would be very gratefully received. Thanks!

SteffenBaierUK · ‎07-13-2016

Hello Matt,

as you did not specify that you checked the FAQ I was unaware.

Please ensure to include these details in the future.

Depening on the phone model some features may not be exposed via the Web UI. In addition if the Phone is ordered for the Russian Market the feature would be removed.

Simply "build" yourself a configuration file and import it via the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎07-13-2016

Hello AppnoMatt,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Apr 17, 2013 Question: How can I setup a TLS connection for SIP signaling and / or troubleshoot this?

Resolution: Please check => here <=

and

Apr 23, 2013 Question: How can I setup SRTP / Secure RTP?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

AppnoMatt · ‎07-13-2016

Hi Steffen,

Thanks for replying. I'd already checked those documents and while TLS is fine I'm unsure as to SRTP as the phone web interface has no mention of it anywhere. Is it therefore a "hidden" setting?

Many thanks,

Matt

SteffenBaierUK · ‎07-13-2016

Hello Matt,

as you did not specify that you checked the FAQ I was unaware.

Please ensure to include these details in the future.

Depening on the phone model some features may not be exposed via the Web UI. In addition if the Phone is ordered for the Russian Market the feature would be removed.

Simply "build" yourself a configuration file and import it via the Web Interface.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SPIP331 | Asterisk / FreePBX | TLS / SRTP issues

SPIP331 | Asterisk / FreePBX | TLS / SRTP issues

Re: SPIP331 | Asterisk / FreePBX | TLS / SRTP issues

Re: SPIP331 | Asterisk / FreePBX | TLS / SRTP issues

Re: SPIP331 | Asterisk / FreePBX | TLS / SRTP issues

Re: SPIP331 | Asterisk / FreePBX | TLS / SRTP issues