Plantronics + Polycom. Now together as Poly Logo

SRTP....resume from hold causes no audio (related to RTP sequence numbers)

Occasional Contributor

SRTP....resume from hold causes no audio (related to RTP sequence numbers)

I have a Polycom 670/450 which does TLS/SRTP on the Internet leg of a call.   An SBC receives the SRTP and decodes it to RTP to transit to our PBX.

When I place a call on hold and later resume....the RTP sequence numbers restart.    I'm assuming that this confuses the SRTP decoding on the SBC and causes him to not decode or decode incorrectly.

I did some additional testing to confirm my theory.    I did normal RTP instead of SRTP and we don't experience the problem.

I'm working with the SBC vendor to look at this problem, but wonder if there is anything on the phone to change the sequence number/RTP flow to not exhibit this problem.

 

Thanks for any input

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: SRTP....resume from hold causes no audio (related to RTP sequence numbers)

Hello Scott,

what Software Version are you running ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Contributor

Re: SRTP....resume from hold causes no audio (related to RTP sequence numbers)

4.02b

 

More data....I'm sending the SRTP to the SBC.   When I look at the unencrypted side of the SBC, he's not forwarding the RTP.   I think this helps prove my point that the SBC doesn't like something about the SRTP.

Message 3 of 6
Polycom Employee & Community Manager

Re: SRTP....resume from hold causes no audio (related to RTP sequence numbers)

Hello Scott,

 

as this is quite complex please raise a case with Polycom support.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Polycom Employee

Re: SRTP....resume from hold causes no audio (related to RTP sequence numbers)

I got same problem. But, i solve this on different way.

 

Did you check type of hold option?

 

Changing option that (voIpProt.SIP.useRFC2543hold="0" voIpProt.SIP.useRFC3264HoldOnly="1" voIpProt.SIP.useSendonlyHold="1") can be useful for you.

 

Best regards.

 

Message 5 of 6
Frequent Visitor

Re: SRTP....resume from hold causes no audio (related to RTP sequence numbers)

I solved similar issue(no voice after resume) with following options:

 

sec.srtp.holdWithNewKey="0" sec.srtp.resumeWithNewKey="0"

Message 6 of 6