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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have two IP 7000s registered to Session Manager.  If they 5 digit dial an Avaya 6 Way Meet Me,

they cannot enter the 6 digit password.  If they 8 digit (9 + 7digits) dial the conference, they can

enter the 6 digit password.  Is this a digit map problem or something else?

 

Thank you,

Mike Walker

 

3 REPLIES 3
HP Recommended

Hello Mike,

welcome back to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

I have tried changing the digitmap without success.  Since one is able to enter the password if they

dial 9 and enter the 7 digit DID, I am not certain that the digitmap would explain why dialing 5 digits

to connect prevents one from entering the password then.

 

Thank you for your reply,

Mike

 

HP Recommended

Hello Mike,

the above suggested FAQ post also contains a section explaining how to use the Phone's log functionality to troubleshoot what digimap is being used.

 

In addition more details on troubleshooting can be found here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

If above is still not sufficient please contact your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.