Re: SS IP 7000 No Network (Error DHCP Failed)

LCD_MK · ‎01-02-2019

Hello-

I found a knowledge base that helped the person fix their "no network" issue that I am having. The fix didn't help mine.

Model: SoundStation IP 7000

Version: 4.0.8.1972

Assembly: 3111-40000-001 Rev:P

We have plenty of 7000 polycom that are connected to the network and are getting an IP address from the DHCP server. This one is not wanting to grab an IP. I did disabled the LLDP, VLAN Storming and VLAN Filtering ( an article I read to do so). It is not working though.

If anyone know a solution to fixing this one device it will be helpful. Yes, it is on the voice vlan if someone does ask.

SteffenBaierUK · ‎01-02-2019

Hello @LCD_MK,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

Provide the exact Software Version of your Phone
Provide the Phone Model
Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
Additional Polycom Infrastructure (RPRM,PDMS or BToE)
If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
If possible provide the MAC Address or Serial of the device
Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

It would also have been helpful to quote the knowledge base article as it may not be applicable to the SSIP7000.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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