Hello-
I found a knowledge base that helped the person fix their "no network" issue that I am having. The fix didn't help mine.
Model: SoundStation IP 7000
Version: 4.0.8.1972
Assembly: 3111-40000-001 Rev:P
We have plenty of 7000 polycom that are connected to the network and are getting an IP address from the DHCP server. This one is not wanting to grab an IP. I did disabled the LLDP, VLAN Storming and VLAN Filtering ( an article I read to do so). It is not working though.
If anyone know a solution to fixing this one device it will be helpful. Yes, it is on the voice vlan if someone does ask.
Hello @LCD_MK,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
It would also have been helpful to quote the knowledge base article as it may not be applicable to the SSIP7000.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services