Hi. We recently purchased a Polycom SoundStructure VoIP Interface (P/N: 2200-35005-001, Serial#: 0004F2920185).
Our phone system is
Cisco Unified CallManager - version 126.96.36.1990-16
Cisco Unity Connection - version: 188.8.131.520-380
Problem: SS VoIP interface shows registered in SS Studio, but still "unregistered" in CUCM call server. When I try to dial the assigned number (of the SS VoIP) from any phone in our phone system, I get a busy signal. I contacted Cisco TAC and it appears that SS is able to register for a brief time in CUCM and then it gets unregistered again. Cisco TAC did a trace and below is the summary result:
02/21/2012 16:20:10.599 CCM|DeviceTransientConnection - Transient connection attempt. Connecting Port:5060 Device name [Optional].: Device IP address.:10.80.3.107 Protocol.:SIP Device type. [Optional]:336 Reason Code [Optional].:4 Registering SIP User. [Optional].:2000 App ID:Cisco CallManager Cluster ID:StandAloneCluster Node ID:AB21NT010071|<CLID::StandAloneCluster><NID::184.108.40.206><CT::Alarm><LVL::All><MASK::ffff>
02/21/2012 16:20:10.600 CCM|SIPStationD(1,100,75,6097), , 10.80.3.107:5060, primaryDN=2000, it's first challenge . Set Challenge timeout timer |<CLID::StandAloneCluster><NID::220.127.116.11><CT::1,100,185,1.18367><IP::10.80.3.107><DEV::><LVL::Detailed><MASK::0020>
02/21/2012 16:20:10.600 CCM|//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.80.3.107::
SIP/2.0 401 Unauthorized
Date: Tue, 21 Feb 2012 23:20:10 GMT
From: "sstvoipuser" <sip:firstname.lastname@example.org>;tag=3FF49B7F-A03C14B2
WWW-Authenticate: Digest realm="ccmsipline", nonce="YHU2bXF/hJ/vVljhZTD+z8AqqVxNvNkj", algorithm=MD5
Via: SIP/2.0/UDP 10.80.3.107;branch=z9hG4bK48bfbd9569AF1928
CSeq: 1 REGISTER
Cisco TAC concluded that the problem is:
CUCM sending unauthorized request for the digest user.
So they asked me to try to use CUCM end user password instead of Polycom digest user password. Result still the same - busy tone when contacting SS from other Cisco IP phones, and SS still showing as "unregistered" in CUCM.
We hope this is not a case of defective VoIP card... Is there a way to verify if the voIP card is good?
Would very much appreciate your assistance/recommendations/insight/suggestions... !!!
welcome to the Polycom Community.
I am quite sure the CUCM is not a supported SIP Platform but usually as advised in above Post the
is the E.164 Address and this within the Call Manage is the Extension Number.
is the digest User.
Polycom Global Services
Thanks Steffen, but sorry to disagree on your reply about "CUCM is not a supported SIP Platform". In fact, Polycom has a documentation entitled "Deployment Guide for the Polycom® SoundStructure VoIP Interface for Cisco® Unified Communications Manager (SIP)" dated Dec 2011 ref# 1725-33223-001 Rev. A
This is a 2MB pdf doc if downloaded.
I stand corrected as you are right in this instance. The guide can be found => here <= and covers the VVX1500 C and the SoundStructure VoIP Card only as compatible SIP Switch.
Did you follow this guide and have you got this now up and running?
Polycom Global Services