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SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

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Frequent Visitor

SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

I am running UC software 5.5.1 software on a VVX 300.  The latest certificate update I can find is for a UC 5.5.0.  If verify the technical notification against my certificate I do find it.  Go Daddy Secure Certificate Authority - G2

 

Yet when attempt to use https I get on the phone logs.  

 
 
02072102SSL3_GET_SERVER_CERTIFICATE:certificate verify failed02|copy |4|00|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:
 
I have also tried to turn of TLS on the phone and it will still fail for the same reason.
 
Info on my certificate.  It is not a wilcard cert.
 
Signature Algorithm: sha256WithRSAEncryption
Issuer: C=US, ST=Arizona, L=Scottsdale, O=GoDaddy.com, Inc., OU=http://certs.godaddy.com/repository/, CN=Go Daddy Secure Certificate Authority - G2
Validity
Not Before: Mar 28 20:51:38 2016 GMT
Not After : Mar 28 20:51:38 2019 GMT
Subject: OU=Domain Control Validated, CN=portal.microv-works.com
Subject Public Key Info:
Public Key Algorithm: rsaEncryption
Public-Key: (2048 bit)
 
 
Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

Hello Cheto,

welcome to the Polycom Community.

You need to lower some logging so we can see what is going on.

 

  • Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
  • Settings > Logging > Log File Size (Kbytes) > 160  or on a Trio 512
  • Settings > Logging > Module Log Level Limits > SIP > Set to DEBUG
  • Settings > Logging > Module Log Level Limits > CURL > Set to Event 3
  • Settings > Logging > Module Log Level Limits > COPY > Set to Event 1

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Frequent Visitor

Re: SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

Logs attached.

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

Hello Cheto,

There are no logs attached.

 

You may want to open a support ticket via your Polycom reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Frequent Visitor

Re: SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

Logs should be attached now.

Message 5 of 7
Highlighted
Frequent Visitor

Re: SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

As a zip file.  Would not attach before as a txt file.

Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

Hello Cheto,

For some weird reason your phone thinks is 02/12 as the date or this is an old log.

 

Please go ahead and work with NETXUSA as they sold the phone on 17/10/2016 and are your Tier 1 contact. They can escalate this into Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7