STUN Support

Advisor

STUN Support

Does the Polycom VVX line support STUN for use with Open SIP platforms? We would like to use the 3CX phone system, but 3CX claims they can not remotely provision a Polycom VVX phone because Polycom does not support STUN.

 

Searching on Google, I did find a mention of 66597 Added support for Microsoft STUN/TURN/ICE.  in Polycom UC software 4.1.0 Revision S is for use with Microsoft® Lync® Server and using a single registered line only. This mentions for Microsoft enviorments, but what about for open SIP platforms?

 

Does Polycom supports STUN, and if not then why not? It seems Yealink and other large SIP Phone manafactures do. 

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: STUN Support

Hello KL,

welcome back to the Polycom Community.

 

All of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".

 

If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

RecentlyAnswered.PNG


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Highlighted
Occasional Visitor

Re: STUN Support

Forgive me if I somehow missed it, but I'm not seeing an answer to the question. I understand KL should accept answers to past questions, but this question needs an answer.

 

General STUN support should be a given for any SIP device, but I'm not seeing mention of it outside of Lync.

Message 3 of 4
Polycom Employee & Community Manager

Re: STUN Support

Hello @RyanBair,

welcome to the Polycom Community.

The original poster has asked many questions prior without ever showing any reaction to the answers.

 

As this does not help the community to grow I decided to remind him of this prior to answering his new question.

 

To answer this finally at present we only support STUN for Skype for Business and not openSIP.

 

If you require this I suggest to work with Polycom sales to raise a feature request for this:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4