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SVAutoPickup in Intercom Alert-Info Header does not cause phones to auto-answer

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Occasional Contributor

SVAutoPickup in Intercom Alert-Info Header does not cause phones to auto-answer

I am running a series of Polycom IP650 and IP331 phones runing the latest software for SIP only phones (4.0.11.0583) and they are connected to a Digium Switchvox Server running Switchvox 6.2.1.

 

I have a paging extension configure with the Alert-Info Header set to SVAutoPickup yet when I do a page, none of the polycoms autopickup. Other phone do autopickup on the page, just not my polycoms. 

 

I was wondering if I am missing some configuration on the Polycoms to get them to autopickup when receiving the SVAutoPickup Alert-Info header?

 

Thanks

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1 REPLY 1
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Polycom Employee & Community Manager

Re: SVAutoPickup in Intercom Alert-Info Header does not cause phones to auto-answer

Hello MD500_Pilot,

The community's VoIP FAQ contains this post here:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

Please use the above FAQ to troubleshoot your issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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