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Saving Call Lists

lugnut83
Occasional Advisor

Saving Call Lists

According to 4.0.1 documentation, Polycom phones should now retain their call lists (missed calls, placed calls, received calls) even after a reboot (In 3.2, these lists were stored in volatile memory and lost once the phone was rebooted).  How is this accomplished?  I see the new "000000000000.cfg" has the following line added to it: CALL_LISTS_DIRECTORY=, so I thought maybe the phone would periodically upload these lists to the specified directory, but I don't see that happening.  Any help would be appreciated.

 

Thank,

 

Andy

Message 1 of 12
11 REPLIES 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Saving Call Lists

Hello Andy,

 

welcome to the Polycom Community.

 

Just try to reboot your Phone and the Phone will upload this file if a provisioning server is available that allows this file to be written to the directory.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 12
lugnut83
Occasional Advisor

Re: Saving Call Lists

Yeah, I've rebooted my phone multiple times, but the call lists are always erased.  Also, I monitor the logs on my provisioning server while rebooting and I don't see any attempt by the phone to upload the files.

Message 3 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Saving Call Lists

I did test this with a 8400 yesterday and about 5 seconds after the call was made the List was uploaded.

 

What Server are you using?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Saving Call Lists

Hello Andy,

 

what phone did you try in your Test?

 

I just tried to reproduce this in my lab running a SPIP550 and a SPIP650 with UCS 4.0.1.13681 and both phones neither load their <mac>-calls.xml on a reboot or try to store the File after a call.

 

Could you raise this with your Polycom Reseller and I will open a ticket myself internally.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 12
lugnut83
Occasional Advisor

Re: Saving Call Lists

I was using an SPIP 550.

Message 6 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Saving Call Lists

Hello Andy,

 

please go ahead and report this via your reseller as well.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Saving Call Lists

Hello Andy,

 

I had some feedback internally and currently the only Phone's who support this feature are:

 

VVX 500
VVX 1500
SpectraLink 84xx

 

Feel free to raise a Feature Request => here <= and provide a business case why you would find this feature useful on other Phones.

 

I will liaise with our documentation team to get this highlighted.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 12
Wonbin
Occasional Advisor

Re: Saving Call Lists

Hello Steffen,

 

As of this day the Admin's Guide for UCS v4.0.1 has not been updated to reflect what you have validated.


"The call lists on the SoundPoint IP and SoundStation IP phones will not be cleared or deleted when the phone reboots." - p.83

 

It will be very much appreciated if you can remind the documentation team again and prevent users (like me) from being confused.

 

Thanks.

Best regards,

Wonbin
Message 9 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Saving Call Lists

Hello Wonbin,

 

maybe the wording is confusing but a reboot (not powering off) should contain the Call List.

 

The same paragraph mentions:

 

As of Polycom UC Software 4.0.1, the VVX 1500 phones and SpectraLink handsets will remember the previous call history after a restart or reboot.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 12