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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Screen Capture - Trio 8800
Create an account on the HP Community to personalize your profile and ask a question
05-08-2017 12:44 AM
Hi,
How do you capture the phone screen in the Trio 8800?
The document in FAQ section does not list the Trio 8800.
Thanks!
Solved! Go to Solution.
Accepted Solutions
05-09-2017 12:04 AM
Hello midnytblu,
how about simply testing it or checking the admin guide?
As a voluntary member within this community all the time spend here is my spare time (as stated in my signature)
Of course it is supported and as the above FAQ post explains simply not mentioned in the FAQ as the product in question came out after the FAQ was created.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-08-2017 12:52 AM
Hello midnytblu,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Jan 25, 2015 Question: Why do most FAQ posts not mention the VVX101, VVX201, VVX301, VVX311, VVX401, VVX411, VVX501, VVX601, RealPresence Trio, VVX D60 or CX5500?
Resolution: Most FAQ posts have been written before these new phones had been introduced. Please check the Admin Guide and/or Release notes for compatibility issues.
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-09-2017 12:04 AM
Hello midnytblu,
how about simply testing it or checking the admin guide?
As a voluntary member within this community all the time spend here is my spare time (as stated in my signature)
Of course it is supported and as the above FAQ post explains simply not mentioned in the FAQ as the product in question came out after the FAQ was created.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-26-2018 09:28 PM
With respect Steffen, while you know your stuff, your responses tend to be overly negative and borderline rude - sometimes not even borderline.
Please reconsider posting negative replies such as this. Far better not to reply at all and leave it to someone else in the forum.
Regarding whether your participation is voluntary or not, all your postings are marked "Polycom Employee & Community Manager". If you are not responding on behalf of Polycom, you should not include this claim.
03-27-2018 12:36 AM
Hello @Alistair_B,
First of all thank you to yourself and apologize to anyone who has taken offence to this tongue in cheek reply.
To explain my native language is not English so sometimes a reply posted may imply a different meaning than what I actually wanted to say.
In this specific reply I had assumed my original reply was sufficient for the original poster to utilize the feature and/or check current Admin Guides.
I have since then made the fact that this is also applicable to the Trio or Visual+ and any other phone models clear within the FAQ.
In regards of my Title this is an automatic setting in order to enable me to Edit, Move, Delete posts or ban users.
I will work on my “style” of replies and thanks again for taking your time and highlighting this shortfall.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-18-2019 02:52 PM
Hi Steffen,
I have a Polycom Trio 8800
I have gone through these instructions: https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-create-a-Screen-Capture-of-the-phone-...
I can confirm updating the config file worked as I now have the option to enable screen capture. The problem is that when using
up.screenCapture.value="1"
It does not seem to keep screen capture enabled. This is an issue as I am tryign to get capture of the Zoom App. In order to launch the Zoom app it reboots the Trio. Any ideas on making sure the parameter above saves successfully so it does not disable at reboot?
Thanks!
Ryan
03-18-2019 03:06 PM
Hello @rhersey ,
welcome to the Polycom Community.
The Zoom Room application is its own standalone application and does not use the UC Software Parameters.
I suggest you work with Zoom for screenshots if needed.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-21-2019 11:00 AM
Hi Steffen,
Let's ignore the Zoom part for now.
If I add up.screenCapture.enabled="1" to the config I am able to see the screen capture options at Settings>Basic>Preferences>Screen Capture and can set it to enabled. It still doesn't allow me to browse to https://device IP/CaptureScreen - I end up with the "The document requested was not found on this server." message.
If I add up.screenCapture.value="1" to the config nothing happens.
The Trio 8800 is running 5.8.0.15024
Thanks!
Ryan
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