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Screen Capture - Trio 8800

SOLVED
Highlighted
Polycom Employee & Community Manager

Re: Screen Capture - Trio 8800

Hello @rhersey ,

 

Please ensure you add the web URL correctly as it is case sensitive

 

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 14
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Occasional Visitor

Re: Screen Capture - Trio 8800

using both http and https with deviceIP/captureScreen still results with "The document requested was not found on this server."

Message 12 of 14
Highlighted
Polycom Employee & Community Manager

Re: Screen Capture - Trio 8800

Hello @rhersey ,

 

If you verified a backup and both parameters are present and yiu have rebooted the Trio just to be sure the next step would be a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 14
Highlighted
Polycom Employee & Community Manager

Re: Screen Capture - Trio 8800

Hello all,

 

I followed this up and it seems there is a difference between the Trio and a VVX.

 

Trio needs:

 

<test up.screenCapture.allowed="1"
up.screenCapture.enabled="1" />

I documented this => here <=

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 14