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Scrolling in the display

Occasional Visitor

Scrolling in the display

I have a IP 321 and want to disable the auto scrolling when a call comes in.

We prefix the CLID with the name of the company that the caller is trying to reach and with the auto scrolling the display will scroll to the end of the line and then back again after a few seconds.

This has only occured since a recent upgrade to 3.2.2 firmware.


Is there a simple setting in the .cfg file to turn the autoscroll off?



Message 1 of 2
Polycom Employee & Community Manager

Re: Scrolling in the display

Hello Bleckfield,


welcome to the Polycom Community.


I am not 100% when this feature was exactly introduced but please see below as a workaround:


Automatic Caller ID Scrolling on SoundPoint IP 321, 331, and 335 Phones


As of Polycom® UC Software 3.3.0, when the SoundPoint IP 321, 331, and 335 phones receive incoming calls, the caller ID will automatically scroll from left to right. Auto-scrolling stops once the call is connected, but you can use the left and right arrow keys to scroll manually.


If you wish to restore the original "old" functionality please highlight this to the relevant team via raising this as a Feature Request => here <=


Best regards


Steffen Baier


Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2