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Second Incoming Call Beep While On Phone

Occasional Visitor

Second Incoming Call Beep While On Phone

Whenever I am on a call I receive a beep like there is an incoming call when there is no incoming call. This happens to all extensions whenever anyone is on a call. There also is a yellow circle with the number 1 in the top left of the phone's display. This started showing up the same time the incoming call beep started.


Any help is appreciated.

Message 1 of 2
Polycom Employee & Community Manager

Re: Second Incoming Call Beep While On Phone

Hello Tylerw44,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also explain what type of Polycom you have and maybe attach a picture of the symbol.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2