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Second call vs. voicemail when dialing own extension.

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Occasional Advisor

Second call vs. voicemail when dialing own extension.

Among different SIP versions, we have some phones that, when calling your own extension number (ex. 200 dials 200), will send that call to the voicemail system, and others that will instead create a second call (i.e. 200 is literally calling 200). Wondering where is the setting to manipulate this? I could not locate it in the documentation. Relevant SIP version that I need to change is 4.0.5.

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Polycom Employee & Community Manager

Re: Second call vs. voicemail when dialing own extension.

Hello OrderedChaos,

I can only suggest to check the msg.mwi.1.subscribe and the msg.mwi.1.callBackMode configuration of your backups from a VVX or the Configuration of your older phones.

 

In addition please verify with your hosted provider that this should be working.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Second call vs. voicemail when dialing own extension.

Hello OrderedChaos,

welcome to the Polycom Community.

It is always useful to include the currently used SIP server or if a LYNC server

I doubt this to be a phone issue and can only suggest to work with whoever has setup your phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Advisor

Re: Second call vs. voicemail when dialing own extension.

We use a SIP server, and unfortunately I'm the one that set up our phones as we are a hosted service provider. It is something I noticed when moving from SIP 3.x to SIP 4.1.7 (upgraded to VVXs). Previously I recall I had the ability to call my own ext. to reach vm, but after upgrading it functions such that I get another call on another line appearance. Thank you for the reply.

 

Edit to add, phone being used is a VVX 300, configured for 2 line appearances, 1 call per line appearance. I was thinking perhaps this could be related to presence in some way?

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Second call vs. voicemail when dialing own extension.

Hello OrderedChaos,

I can only suggest to check the msg.mwi.1.subscribe and the msg.mwi.1.callBackMode configuration of your backups from a VVX or the Configuration of your older phones.

 

In addition please verify with your hosted provider that this should be working.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4