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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I work at an office and we have Polycom Voice over IP phones. I have specifically a SoundPoint IP 335 VoIP Phone.

My phone rings the same when external calls come to the general office number as well as directly to me and internal calls. I would like to make the ringtone different for internal calls from external calls at the very least. That way when I hear it from across my large room I know what type of call it is. I can find lots of info on how to change the default ringtone but that chnages it for everything which is not helpful, and I have read how to manually add internal calls with a different ring tone one by one in the directiry, but i don't wnat to manually add 30 employes to the directory and change their ringtones one at a time.

Is there a way to just assign a ringtone to internal and one to external?

4 REPLIES 4
HP Recommended

Hello atbattson,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


As you can see by the above it completely depends on the SIP signalling of your yet unknown SIP switch.

 

I suggest you liaise with whoever provides this service to you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Has the answer to your problem yet?

HP Recommended

I'm having the same problem, it's hard to know which is my call 

 

HP Recommended

Hello @Spam591 ,

 

Welcome to the Poly Community.

Did you see the reply provided >here<?

 

You have not provided sufficient information about your setup so we cannot help you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.