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Server-based DND using FAC/NOTIFY?

SOLVED
Advisor

Re: Server-based DND using FAC/NOTIFY?

The main problem we had with the *76 EFK toggle method was that it seemed to often fall down under multiple line registrations.  The script we wrote would dial the *76 and toggle the phone's DND status indicator locally.  The server-side toggle would only set the server-side DND status on the primary line, which for BLF purposes was OK.  But often what would happen, though, was that the *76 would dial out on the second line registration if a call was ringing or in progress on the primary line.  DND would be set on the secondary line/extension, and the local DND status would be toggled, but the primary line would still be open and not showing DND. So it put the local phone DND status to the opposite of what the server side and BLF hints were indicating.  The only way to fix it was to turn toggle it so local DND was showing as disabled, and then hard-dial the feature codes to turn off DND for both lines to ensure things were in sync again.

 

I suppose on phones with only one line registration, this may be less of a problem.  It's enough of a problem for our setup, though, that we're holding off on upgrading to version 4.  The word from Polycom is that the one hosted IP customer they implemented this for isn't planning on upgrading to version 4 anytime soon either.

Message 21 of 30
Highlighted
Polycom Employee

Re: Server-based DND using FAC/NOTIFY?

A Feature description document detailing the 'Device Feature key Synchronization' signalling which is used for managing server based Call Forward and DND states is attached.

 

This document has been posted with the permission of BroadSoft (document author).

 

This signalling is widely used by customers and forms part of the regression test suite performed on software releases.

Occasional Advisor

Re: Server-based DND using FAC/NOTIFY?

Is anyone aware of any plans to bring these features to the rest of the Polycom users other than Broadsoft?

 

While recompiling source might be okay for one or 2 servers, doing this on 10+ servers becomes a massive pain an increases the chances for us that something will go wrong during the process.

 

Getting Server Side DND working would really help with some of our existing clients and could help us when we start pushing out to the next load of potential customers in the coming months. I have put in a Feature request, but I imagine I am not the first, and I'm not about to hold my breath waiting for an answer....

Message 23 of 30
Occasional Advisor

Re: Server-based DND using FAC/NOTIFY?

Any news on this?

 

I'm running freepbx/asterisk with Polycom SPIP550, 560 and 650's.

 

Would be neat if DnD button actually worked. If I set the button to forward to voicemail, the queue still retries 34 times or something like that to connect to the extension/phone. (So I get 34 lost calls displayed on the DND phone ...)

 

Running OS 4.1.1 and 4.0.8

Message 24 of 30
Polycom Employee & Community Manager

Re: Server-based DND using FAC/NOTIFY?

Hello flips,

UC Software 4.1.1 is LYNC only.

 

You may want to look at this post => here <= as the parameters mentioned are working in UC Software 4.0.1 or later.

 

In addition we also published the BroadSoft implementation => here <= so you or other community memners can modify the asterisk source code.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 25 of 30
Occasional Advisor

Re: Server-based DND using FAC/NOTIFY?

Oh, I guess I should downgrade to 4.0.8, then ... (I just upgraded some of the phones from the web interface.) I don't have Lync ...

 

So, downgrading to UC 3.x and patching the Asterisk source seems unmaintainable, so I'll consider that a non-option ...

 

I'll have to find another way, then ...

Message 26 of 30
Polycom Employee & Community Manager

Re: Server-based DND using FAC/NOTIFY?

Hello flips,

 

Like I mentioned in my original reply the serverFeatureControl.activateCodeSequence and serverFeatureControl.deActivateCodeSequence parameters "should" work with UC Software 4.0.1 or later.

 

These or the other proposed BroadSoft solution => here <= both obviously require your call platform to support the functionality. 

 

If it does not do so you will need to modify the source code or in your Asterisk case work with the Asterisk community to implement Portalmedia's suggestion => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 27 of 30
Occasional Advisor

Re: Server-based DND using FAC/NOTIFY?

flips, not sure which phones you are using but in my case i set up a BLF subscibed to *76EXT@SIP and disabled and hid the polycom DND. It uses a KEY but it works well. Hope this helps someone. 

Message 28 of 30
Occasional Contributor

Re: Server-based DND using FAC/NOTIFY?

So how do we open a feature request?

 

I understand any member of the community can obtain the document referenced, but the feature request page seems to indicate that I have to contact my "sales engineer." I don't have one of those.

 

http://support.polycom.com/PolycomService/support/us/support/feature_request.html


@SteffenBaierUK wrote:

 

Portalmedia had been provided with a PDF File detailing another originally implemented method working with a Subscribe utilizing a Server Side DND.

 

Every other member of the Community can request this documentation via a Feature Request.

 

Message 29 of 30
Polycom Employee & Community Manager

Re: Server-based DND using FAC/NOTIFY?

HelloChris,

welcome to the Polycom Community.

The document can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 30 of 30