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- Poly Phones
- Desk and IP Conference Phones
- Server based call forwarding
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06-08-2018 05:02 PM
Hi,
I am trying to see if there is a way to set a server-based call forwarding whether it be via an EFK key or another built-in method. Testing with Polycom VVX 400 5.5.2. Call forawrding is set by dialing *72xxxxx
I read this article but it only tells me how to do what I am trying to do with DND, nothing about call forwarding.
The key is, if call forward is enabled, I want the same key to provide me with the option to then dial *73 to disable call forward.
Thanks
Solved! Go to Solution.
Accepted Solutions
06-09-2018 02:36 AM
Hello @ja1331,
welcome to the Polycom Community.
The linked post and the FAQ article cover both DND and CFW using the SUBSCRIBE / NOTIFY method.
We cannot at present have 2 different functions on the same EFK aka a Feature Access Code / FAC.
This requires a Feature Request via a Polycom Sales Engineer.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-09-2018 02:36 AM
Hello @ja1331,
welcome to the Polycom Community.
The linked post and the FAQ article cover both DND and CFW using the SUBSCRIBE / NOTIFY method.
We cannot at present have 2 different functions on the same EFK aka a Feature Access Code / FAC.
This requires a Feature Request via a Polycom Sales Engineer.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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