Server based call forwarding

Occasional Advisor

Server based call forwarding



I am trying to see if there is a way to set a server-based call forwarding whether it be via an EFK key or another built-in method. Testing with Polycom VVX 400 5.5.2. Call forawrding is set by dialing *72xxxxx


I read this article but it only tells me how to do what I am trying to do with DND, nothing about call forwarding.


The key is, if call forward is enabled, I want the same key to provide me with the option to then dial *73 to disable call forward.



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Polycom Employee & Community Manager

Re: Server based call forwarding

Hello @ja133,

welcome to the Polycom Community.

The linked post and the FAQ article cover both DND and CFW using the SUBSCRIBE / NOTIFY method.


We cannot at present have 2 different functions on the same EFK aka a Feature Access Code / FAC.


This requires a Feature Request via a Polycom Sales Engineer.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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