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Server based call forwarding

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Advisor

Server based call forwarding

Hi,

 

I am trying to see if there is a way to set a server-based call forwarding whether it be via an EFK key or another built-in method. Testing with Polycom VVX 400 5.5.2. Call forawrding is set by dialing *72xxxxx

 

I read this article but it only tells me how to do what I am trying to do with DND, nothing about call forwarding.

 

https://community.polycom.com/t5/VoIP-SIP-Phones/Polycom-VVX-5-5-1-Call-forwarding-configured-on-ser...

 

The key is, if call forward is enabled, I want the same key to provide me with the option to then dial *73 to disable call forward.

 

Thanks

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Polycom Employee & Community Manager

Re: Server based call forwarding

Hello @ja133,

welcome to the Polycom Community.

The linked post and the FAQ article cover both DND and CFW using the SUBSCRIBE / NOTIFY method.

 

We cannot at present have 2 different functions on the same EFK aka a Feature Access Code / FAC.

 

This requires a Feature Request via a Polycom Sales Engineer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Server based call forwarding

Hello @ja133,

welcome to the Polycom Community.

The linked post and the FAQ article cover both DND and CFW using the SUBSCRIBE / NOTIFY method.

 

We cannot at present have 2 different functions on the same EFK aka a Feature Access Code / FAC.

 

This requires a Feature Request via a Polycom Sales Engineer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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