Plantronics + Polycom. Now together as Poly Logo

Set custom NTP server on Soundstation 7000?

Occasional Visitor

Set custom NTP server on Soundstation 7000?

Hi, looking at the FAQ it looks like the older SoundStation 7000 firmware allowed you to specify any NTP server you want:


But after version 4 they took it away and only let you select from like 5 ntp servers. Is there any way to override this and use our own? We have an internal NTP server and our phones do not have any internet access. (The PBX does, the phones do not).


Seems a little funny that you guys would change it to require internet access in the later versions


Thanks for any assistance.

Message 1 of 3
Polycom Employee & Community Manager

Re: Set custom NTP server on Soundstation 7000?

Hello rizz2pro,

welcome to the Polycom Community.

Simply select the drop down box and select the top one (empty) field and enter your NTP

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
irshad ibrahim
Frequent Visitor

Re: Set custom NTP server on Soundstation 7000?

Thanks a lot @SteffenBaierUK. The solution worked and you saved our time. 

Message 3 of 3