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Set localAdmin password on Soundpoint IP 335

Occasional Advisor

Set localAdmin password on Soundpoint IP 335

Have a weird problem with our phones but will focus on one Model: The SoundpointIP 335. Have deployed many system successfully with firmware 3.2.x but for this phone system we decided to use 3.3.2. So, the phone gets its initial config fine but disregards the localAdmin password I have defined in the config. The log files show it grabbing all its config files via ftp. No errors are reported. Regardless, the phones password remains as 456. I have ran the config files through Microsoft XML Notepad and no errors are reported (yes Im linking the xml file to the schema file to verify settings). I... am... stumped. Below I will paste the code for the admin password. I'll default the phone by formating the flash and still it doesnt take the setting. THANKS!!

 

<device>
    <device.auth device.auth.localAdminPassword="273621">
      <device.auth.localAdminPassword device.auth.localAdminPassword.set="1">
      </device.auth.localAdminPassword>
    </device.auth>
(and more device config below this)

 

Phone Information                                                                                                             
 Phone Model  SoundPoint IP 335                                                                                    
 Part Number              2345-12375-001 Rev. 1                                                                                
SIP Software Version     3.3.2.0413                                                                                           
BootROM Software Version 4.2.0.0326

Message 1 of 5
4 REPLIES 4
Occasional Advisor

Re: Set localAdmin password on Soundpoint IP 335

Here is my app.log. A few sip errors but nothing critical. I'll take care of the sip errors right now.

 

000000.250|log  |*|00|Log render level set to 3
000000.250|log  |*|00|All logs set to level 3
000007.566|log  |*|00|---------- Initial log entry ----------
000007.592|so   |*|00|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=A Region=
000007.592|so   |*|00|Platform: MAC=0004f22f6142, IP=10.111.254.249, Subnet Mask=255.255.0.0
000007.592|so   |*|00|Platform: BootBlock=2.8.1 (12375_001) 18-Mar-09 14:08
000007.592|so   |*|00|Platform: Bootrom=4.3.0.0246 04-Jun-10 17:06
000007.592|so   |*|00|Application, main: Label=SIP, Version=Wolverine 3.3.2.0413 11-Aug-11 12:49
000007.594|so   |*|00|Application, main: P/N=3150-11530-332
000007.594|pmt  |*|00|Initial log entry. Current logging level 4
000007.594|wdog |*|00|Initial log entry. Current logging level 4
000007.594|ethf |*|00|Initial log entry. Current logging level 4
000007.596|hw   |*|00|Initial log entry. Current logging level 4
000007.596|so   |5|00|utilCertificateInit failed.
000007.596|cert |*|00|Initial log entry. Current logging level 4
000007.596|cert |*|00|Using default and custom CA certificates
000007.602|cert |*|00|No custom CA certificate in flash
000007.602|cert |4|00|Custom CA certificate selected, but unable to read the certificate from flash
000007.678|cert |*|00|Polycom device certificate length 4434
000007.684|cert |*|00|Polycom device certificate #1 MD5 fingerprint: 09:10:47:E4:5D:B8:C9:D0:D8:D6:E3:75:D7:CA:61:EC
000007.684|cert |*|00|Polycom device certificate #1 common name "0004F22F6142"
000007.686|cert |*|00|Polycom device certificate #2 MD5 fingerprint: CA:57:2D:CC:37:35:FD:17:D1:ED:9B:58:D8:13:5F:E9
000007.686|cert |*|00|Polycom device certificate #2 common name "Polycom Equipment Issuing CA 1"
000007.686|cert |*|00|Polycom device certificate #3 MD5 fingerprint: D9:75:57:88:F6:2C:6F:85:DD:C5:46:8E:49:EC:99:0A
000007.686|cert |*|00|Polycom device certificate #3 common name "Polycom Equipment Policy CA"
000007.714|cert |*|00|Polycom device key length 963
000007.714|cert |*|00|Polycom device key is a valid PKCS8 format
000007.764|cert |*|00|Custom device certificate is not present
000007.764|cert |*|00|Polycom device certificate selected and is available
000007.764|so   |*|00|Mutual TLS authentication is supported
000007.764|ares |*|00|Initial log entry. Current logging level 4
000007.764|dns  |*|00|Initial log entry. Current logging level 4
000007.764|cfg  |*|00|Initial log entry. Current logging level 4
000007.766|dns  |*|00|DNS resolver servers are '10.110.20.41' '172.16.20.50'
000007.766|dns  |*|00|DNS resolver search domain is 'adams.adremc1.org'
000007.834|lic  |*|00|Initial log entry. Current logging level 4
000007.834|lic  |4|00|cfgCfsFlashKeyScratchLoad: key is blank
000007.874|curl |*|00|Initial log entry. Current logging level 4
000007.874|utilm|*|00|Initial log entry. Current logging level 4
000007.874|copy |*|00|Initial log entry. Current logging level 4
000007.874|rtos |*|00|Initial log entry. Current logging level 4
000007.876|sec  |*|00|Initial log entry. Current logging level 4
000007.888|tr69 |*|00|Initial log entry. Current logging level 4
000007.928|cfg  |*|00|Prov|Starting to update 2345-12375-001.bootrom.ld
000008.060|cfg  |*|00|Prov|Starting to update 2345-12375-001.sip.ld
000008.100|cfg  |*|00|Prov|Starting to update sip.ld
000009.150|cfg  |*|00|Prm|0004f22f6142reg.cfg: Value "" for configuration parameter reg.1.server.1.expires is invalid, ignoring
000009.152|cfg  |*|00|Prm|0004f22f6142reg.cfg: Value "" for configuration parameter reg.1.server.1.retryMaxCount is invalid, ignoring
000009.152|cfg  |*|00|Prm|0004f22f6142reg.cfg: Value "" for configuration parameter reg.1.server.1.retryTimeOut is invalid, ignoring
000009.562|utilm|4|00|uBLFCompressed: File /ffs0/Config/Local/phoneLocal.cfg does not exist or is empty
000009.562|cfg  |5|00|Prm|Error when decompressing configuration file /ffs0/Config/Local/phoneLocal.cfg
000009.616|utilm|4|00|uBLFCompressed: File /ffs0/Config/Local/phoneWeb.cfg does not exist or is empty
000009.616|cfg  |5|00|Prm|Error when decompressing configuration file /ffs0/Config/Local/phoneWeb.cfg
0831025255|so   |*|00|Configuration files: 0004f22f6142reg.cfg, hs-sip-basic.cfg, reg-basic.cfg, reg-advanced.cfg, sip-interop.cfg, features.cfg, site.cfg
0831025255|so   |*|00|Configuration file "0004f22f6142reg.cfg" SHA1 digest: F484D8B3ED1FC55BFEB4F4E8002BD91A869DD7B8
0831025255|so   |*|00|Configuration file "hs-sip-basic.cfg" SHA1 digest: 88210DD2332433F2852857C3A0DF31661750A829
0831025255|so   |*|00|Configuration file "reg-basic.cfg" SHA1 digest: EB51BB880EB8F2E30F70D9DE5D108D25EB960A5F
0831025255|so   |*|00|Configuration file "reg-advanced.cfg" SHA1 digest: BC7247A5CDDB4DAD2507CF302E11C90BCEAC7E48
0831025255|so   |*|00|Configuration file "sip-interop.cfg" SHA1 digest: 94A75F11E5FF08EDEAA02F05A20C61226A19BBF0
0831025255|so   |*|00|Configuration file "features.cfg" SHA1 digest: 6671C18BD1091DACD1E7BFECC575BADDF90BF34C
0831025255|so   |*|00|Configuration file "site.cfg" SHA1 digest: D793C32CBE824EC976A2F559DFF9034900A12854
0831025255|cfg  |4|00|Prm|Configuration file(s) statistics: 0 parameter values were used but were out of range. 3 were invalid and ignored.
0831025255|rdisk|*|00|Initial log entry. Current logging level 4
0831025255|rdisk|*|00|RAM disk created and mounted at "/rfs0"
0831025255|rdisk|*|00|RAM disk created, size: 4,194,304 bytes
0830225301|log  |*|00|Log render level set to 1
0830225301|srtp |*|00|Initial log entry. Current logging level 4
0830225301|res  |*|00|Initial log entry. Current logging level 4
0830225301|httpa|*|00|Initial log entry. Current logging level 4
0830225301|lldp |*|00|Initial log entry. Current logging level 4
0830225301|lldp |*|00|No Native VLAN found
0830225301|lldp |*|00|Auxiliary VLAN Id is 451
0830225301|lldp |*|00|LLDP power usage is 3.9 Watts.
0830225301|cdp  |*|00|Initial log entry. Current logging level 4
0830225301|pcd  |*|00|Initial log entry. Current logging level 4
0830225301|sys  |*|00|Initial log entry. Current logging level 4
0830225301|utilm|4|00|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
0830225301|ssps |*|00|Initial log entry. Current logging level 4
0830225301|dbuf |*|00|Initial log entry. Current logging level 4
0830225301|ssps |*|00|Application, comp. 1: Label=PolyDSP Titan Mem1 FS10, Version=5.1.2.0003 12-Nov-10 15:12
0830225301|ssps |*|00|Application, comp. 1: P/N=3150-11580-512.
0830225301|so   |*|00|System Info Reports:
0830225301|so   |*|00|    CPU is TNETV1055/C55x, rev 2 running at 150.000MHz with memory at 125.000MHz.
0830225301|so   |*|00|    Board is identified as PolycomSoundPointIP-SPIP_335.
0830225301|so   |*|00|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
0830225301|so   |*|00|    Clocks are VBUSP: 125.000MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 125.000MHz, DSP: 100.000MHz.
0830225301|so   |*|00|  NOR flash detected is 12
0830225301|key  |*|00|Initial log entry. Current logging level 4
0830225301|httpd|*|00|Initial log entry. Current logging level 4
0830225301|poll |*|00|Initial log entry. Current logging level 4
0830225301|push |*|00|Initial log entry. Current logging level 4
0830225301|poll |*|00|Initial log entry. Current logging level 4
0830225301|poll |*|00|Initial log entry. Current logging level 4
0830225301|ht   |*|00|Initial log entry. Current logging level 4
0830225301|pps  |*|00|Initial log entry. Current logging level 4
0830225301|sip  |*|00|Initial log entry. Current logging level 4
0830225301|so   |*|00|Using TCP IP Media Port, configured initial RTP port 2222
0830225301|sshc |*|00|Initial log entry. Current logging level 4

Message 2 of 5
Polycom Employee & Community Manager

Re: Set localAdmin password on Soundpoint IP 335

Hello Joshrr,

 

welcome to the Polycom Community.

 

Please ensure that you always consult the Admin Guide matching the UCS / SIP Version.

 

In your Case the Admin Guide for UCS 3.3.0 states on Page D - 1:

 

<device/>

 

The global device.set parameter must be enabled when the initial installation is done, and then it should be disabled.

This prevents subsequent reboots by individual phones triggering a reset of parameters on the phone that may have been tweaked since the initial installation.


device.set=""


If set to 0, do not use any device.xxx fields to set any parameters. 

Set this to 0 after the initial installation.

If set to 1, use the device.xxx fields that have device.xxx.set = 1.

Set this to 1 for the initial installation only.

 

In Addition I can see 3x Errors in your Log File and you are also loading all the provisioning template Files.

 

I recommend you read => here <= to understand the changes in UCS in compariosin to the previous SIP Versions.

 

Please ensure to work with your Polycom Reseller and/or Polycom Support if you run into any further issues.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 5
Occasional Advisor

Re: Set localAdmin password on Soundpoint IP 335

Would it be possible for you to provide an example of how this would be configured please. I am reading the documentation and am having trouble figuring this out. Thakns
Message 4 of 5
Polycom Employee & Community Manager

Re: Set localAdmin password on Soundpoint IP 335

Hello Alan,

 

welcome to the Polycom Community.

 

As already explained to Joshrr you need to ensure that the device.set="1" Parameter is included as specified in my last post.

 

A working Example changing the Admin Password to 123456 would be:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<!-- PlcmConversionCreatedFile version=1.2 converted=Mon Sep 19 11:21:45 2011 -->

<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd"> 

<device device.set="1">   

<device.auth device.auth.localAdminPassword="123456" device.auth.localAdminPassword.set="1" /> 

</device>

</polycomConfig>

 

Please ensure that above is copy & pasted using a UTF8 Editor or a XML Tool.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5