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Set the Msg EFK to be static (always present)

Occasional Visitor

Set the Msg EFK to be static (always present)

FreePBX including Endpoint Manager

Polycom IP331 phones




The first horizontal softkey is configured as "Msg" for one-touch voicemail, but it's only available when the phone is on-hook. Is there a way to configure this EFK to be static, always in that position, even when the handset is lifted?


In the FreePBX Endpoint Manager module, I've configured it to be active in all 3 available states: Idle, Active Calls, Enabled ... but it disappears when off-hook.

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Polycom Employee & Community Manager

Re: Set the Msg EFK to be static (always present)

Hello @LGraham,

welcome to the Polycom Community.


First of all you are using an incorrect software for an openSIP server.

The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only


Secondly how about posting some of your configuration so others can look at it.


The EFK FAQ is pretty self explanatory:


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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