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Setting SIP Password on SoundPoint IP 550

Occasional Visitor

Setting SIP Password on SoundPoint IP 550

I have just purchased the SoundPoint IP 550.  I also just purchased the VOIP service from PhonePower.  I was given SIP credentials and found where I set the SIP proxy (via the browser to the phone under Server 1).  I don't know where I put the other information I was given (SIP User ID, SIP Password).  The phone doesn't work.  I get a dial tone but when I dial the number I get a fast busy.  I'm sure I'm not done setting it up

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Polycom Employee & Community Manager

Re: Setting SIP Password on SoundPoint IP 550

Hello jh3009,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2