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Setting up a Soundstation IP 5000 on BT VoIP


Setting up a Soundstation IP 5000 on BT VoIP

Hi all,


I'm trying to setup a IP 5000 conference phone to replace the BT Falcon TB-30 we currently use for meetings. Unfortunately I can't seem to get the settings right. I have followed the setup guide from (for standalone phones) and contacted BT, all without success


I managed to get the following information from BT:





I also have the phone number and extension numbers. The issue being where to input these details into the web-interface or the built-in interface to get a connection.


If anyone could help point me in the right direction I would be very grateful.


Thanks for reading this.

Message 1 of 3
Polycom Employee & Community Manager

Re: Setting up a Soundstation IP 5000 on BT VoIP

Hello gbt07,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: Setting up a Soundstation IP 5000 on BT VoIP

Hi Steffen,


Thank-you for your reply, was very helpful.


It was simply a case of mapping the BT information to the Polycom entry.


Thanks again,


Message 3 of 3