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Several IP 7000 devices unable to complete number before call auto dials and fails

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Occasional Visitor

Several IP 7000 devices unable to complete number before call auto dials and fails

Hi

 

I have several IP 7000's which I am having this issue on. Currently when users press "New Call" then dial 9 for outside line then start dialling their number, the phones seam to start dialling the number before the user has completed entering it.

 

There is a work around for now which is to enter the full number first and then hit the "Dial" button but it can be quite confusing for staff and visitors alike when they cant make a call in the usual way.

 

Is there a way to change the timer on dialling the call to allow the users time to enter the whole thing? 

 

Phone Model SoundStation IP 7000
Part Number 3111-40000-001 Rev:P
UC Software Version 4.0.8.1972
BootROM Software Version 5.0.8.0935

These are unmanaged devices so all manually configured SIP phones.

 

Thanks in advance

 

Chris

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Several IP 7000 devices unable to complete number before call auto dials and fails

Hello @CCabs ,

 

welcome to the Poly Community.

 

The Community's FAQ contains:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off-Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

Simply adjust the digitmap on your phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Several IP 7000 devices unable to complete number before call auto dials and fails

Hello @CCabs ,

 

welcome to the Poly Community.

 

The Community's FAQ contains:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off-Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

Simply adjust the digitmap on your phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2