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Shared Line Appearance Issue - Call Logs

Occasional Contributor

Shared Line Appearance Issue - Call Logs

I have been testing the use of shared line appearances with our VVX phones, but have a very weird issue with call logs when it is enabled.  Every outbound call I make immediately changes on the display from "To: <number>" to "From: <number i called>".  As a result, all outbound calls get dumped in the Received log.  Also, every outbound call I make where the other party doesn't answer shows up in the Missed log.  Nothing ever goes into the Placed log.  This all works perfectly when using a private line registration and only happens with shared line.


Any ideas?  I have tried everything that I can think of at this point.



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Polycom Employee & Community Manager

Re: Shared Line Appearance Issue - Call Logs

Hello eric9603,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2