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Shared Line Appearance Issue - Call Logs

eric9603
Occasional Contributor

Shared Line Appearance Issue - Call Logs

I have been testing the use of shared line appearances with our VVX phones, but have a very weird issue with call logs when it is enabled.  Every outbound call I make immediately changes on the display from "To: <number>" to "From: <number i called>".  As a result, all outbound calls get dumped in the Received log.  Also, every outbound call I make where the other party doesn't answer shows up in the Missed log.  Nothing ever goes into the Placed log.  This all works perfectly when using a private line registration and only happens with shared line.

 

Any ideas?  I have tried everything that I can think of at this point.

 

 

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Shared Line Appearance Issue - Call Logs

Hello eric9603,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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