I have been testing the use of shared line appearances with our VVX phones, but have a very weird issue with call logs when it is enabled. Every outbound call I make immediately changes on the display from "To: <number>" to "From: <number i called>". As a result, all outbound calls get dumped in the Received log. Also, every outbound call I make where the other party doesn't answer shows up in the Missed log. Nothing ever goes into the Placed log. This all works perfectly when using a private line registration and only happens with shared line.
Any ideas? I have tried everything that I can think of at this point.
welcome to the Polycom Community.
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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