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Shared Line (Simultaneous Ring)


Shared Line (Simultaneous Ring)

Hello everyone,


     I am somewhat new to the field of VoIP so I have limited working knowledge about certain features and configurations regarding VoIP in general. I have two Polycom IP phones that are both running the latest firmware version 5.5.1Q. One is a VVX600 and the other is a VVX411. They are connected to the SIP server of my VoIP provider. I want to set them up so that when a call comes in it makes both phones ring. They currently both can send and receive calls, but a receiving call will only go to one of the phones and not both simultaneously. I tried to use the setting "shared" instead of "private" for each phone, and I gave each phone the same label. It didn't work, and I am really not sure how to bridge or share the line so that these phones both receive an incoming call. I apologize for my limited working knowledge on this. 

Message 1 of 3
Polycom Employee & Community Manager

Re: Shared Line (Simultaneous Ring)

Hello Xemu,

welcome to the Polycom Community.

This completely depends on your yet unknown SIP server. Please provide more details or check with whoever supports your SIP server or service.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3

Re: Shared Line (Simultaneous Ring)

Thank you for the response. I recently switched VoIP providers and the new VoIP provider supported the feature I wanted and guided me through the process to set up my Polycom IP phones in a manner that would allow a call to cause both phones to ring. I believe this is called SIP forking but I acknowledge that I may be wrong about this term. It was not a shared line appearance or call/ring group or hunt group that I ultimately needed. 

Message 3 of 3