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Shared call appearance on Polycom SPIP 4.0.2 firmware

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Occasional Contributor

Shared call appearance on Polycom SPIP 4.0.2 firmware

Good morning Polycom Community,

I have an informational question regarding SCA on Polycom phones.

We are using broadsoft R17 SP4 as our soft switch, here is the scenario that i am look for help with;

Phone A configured with 1 line, Phone B has line 1 configured and line 2 configured as a shared appearance for Phone A. "shared line is set to type "shared" ". When calls come in to phone A it alerts line 1 on phone A and shared line 2 on Phone B. when the handset on Phone B is picked up while phone A is dialed, Phone B answers on a shared line by default which is a normal behavior.

What we would like to do is when phone B is picked up, by default, we want to engage phone B's line 1 instead  of answering the call on  shared line.

This was a request of one of our customer in a Boss/ Secretary scenario.

 

Please let us know if this is possible or if you need additional information from us.

 

Thank you

Ayo

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Shared call appearance on Polycom SPIP 4.0.2 firmware

Hello Ayo,

welcome to the Polycom Community.

This sounds like you may be using the call.stickyAutoLineSeize="1" Parameter.

 

Make a backup of your configuration via your Phones Web Interface and cross check this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Shared call appearance on Polycom SPIP 4.0.2 firmware

Thank You, i downloaded the config file from the phone web interface and notting like call.stickyAutoLineSeize="1".

 

Please advise

Message 3 of 4
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Polycom Employee & Community Manager

Re: Shared call appearance on Polycom SPIP 4.0.2 firmware

Hi,

 

the next step is to work with your Polycom reseller and/or Polycom support to follow this up.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4