Using the IP331 and Jabra 6740 with ECH cable Jabra 14201-17.
After speaking with Jabra and using elimintaion. I have come to three posibilities:
1 The cord itself has stoped working?
2 The EHS port on the back of the phone is faulty
3 The software upgrade has done something?
Nothing has changed in my set EXCEPT the upgrade, I believe it is the upgrade.
Addl Info: I use RingCentral for my VOIP service. They tell me they pushed out the upgrade automaticaly since I'm on their network. Their support is useless unless you have 3-4 hours to dedicate to them.
Any suggestions would be appreciated.
welcome to the Polycom Community.
None of the below values are the actual current software version of the phone.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=
I would suggest you check the software version being pushed to your phone and then utilize the Web Interface logging facility with a Event 1 for Headset and check the logs.
The correct way forward is to provide these Logs to your Polycom Reseller / Provider and/or Polycom support directly.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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