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Since a software update a few days ago, my EHS has stopped working?

Occasional Visitor

Since a software update a few days ago, my EHS has stopped working?

Using the IP331 and Jabra 6740 with ECH cable Jabra 14201-17.


After speaking with Jabra and using elimintaion.  I have come to three posibilities:


1 The cord itself has stoped working? 

2 The EHS port on the back of the phone is faulty

3 The software upgrade has done something?


Nothing has changed in my set EXCEPT the upgrade, I believe it is the upgrade.






Addl Info:  I use RingCentral for my VOIP service.  They tell me they pushed out the upgrade automaticaly since I'm on their network.  Their support is useless unless you have 3-4 hours to dedicate to them.


Any suggestions would be appreciated.


Thanks everyone,




Message 1 of 2
Polycom Employee & Community Manager

Re: Since a software update a few days ago, my EHS has stopped working?

Hello Cha$e,

welcome to the Polycom Community.


None of the below values are the actual current software version of the phone.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=


I would suggest you check the software version being pushed to your phone and then utilize the Web Interface logging facility with a Event 1 for Headset and check the logs.


The correct way forward is to provide these Logs to your Polycom Reseller / Provider and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2