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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hardware Avaya Session Manager 6.0, Avaya Aura CM 6.0.

IP6000 version 4.0.4.2906.

Phone is in a meeting room. After a period of time or first external outbound call of the day the call will fail with 404 not found (no route available) and 401 unauthorised register 403 authorisation failure.

Subsequent calls are ok.

Could this be a power saving setting or a keep alive timer on the IP6000?

Any advice welcome.

1 REPLY 1
HP Recommended

Hello atwebb,

welcome to the Polycom Community.

The first step should be to use a currently support software version.

 

This is at present 4.0.11

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please upgrade and re-test.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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