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Slow 3CX Provisioning

Occasional Visitor

Slow 3CX Provisioning

Provisioning question. I am having a hard time of this.

I am creating an extension and adding a provisioning template for a Polycom 330 per its MAC address.
I have Option 66 enabled on my DHCP server and have it pointing to .
I also have the latest firmware copied over to the 3CX provisioning folder.


If I am resetting a phone to factory defaults and uploading the latest firmware, that BootROM upgrade takes about 30 minutes. After that, provisioning of the phone after it reboots takes about 15 minutes for a total of 45 minutes each phone.
What am I missing here?


This a is new 3CX ver12.5 on Windows 7 Pro install


Message 1 of 2
Polycom Employee & Community Manager

Re: Slow 3CX Provisioning

Hello reiz1,

welcome to the Polycom Community.

Using the terminology "the latest software" does not indicate what version it is you are actually using at this present point in time.


It is therefore always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

I suggest you check in a 3CX orientated community as they are more likely to provide you with assistance from a 3CX perspective.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2