Hello all, we recently started testing the trio 8500 and 8800 for use as zoom room controllers. - the zoom portion works very well - what users complained about - and we were able to easily reproduce - was that just doing a regular call via the keypad was very frustrating - if you dial digits as one is used to on a regular keypad, numbers would sometimes not register - it’s very bad on zoom, so,what better but still pretty bad when reverting back to the stock (latest) polycom firmware.
same results on multiple hardware
i have searched around and have not really found anybody who seems to have this problem (or they put up with it?) I even got desperate to the point of looking at booking up a numeric keypad to the USB port! Just wanted to see if this is something anyone has experienced or had advice about.
Hello @BorisT ,
welcome to the Polycom Community.
Can we establish a couple of fatcs before we proceed further ?
Is your Polycom Trio running in:
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