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Slow ineternet on vvx411

Occasional Visitor

Slow ineternet on vvx411



I reckon this might be an eternal issue: I have just checked with speedtest that connecting my laptop via the VVX411's ethernet port I have 20Mbps down and 1Mbps upload speed, whereas connecting the laptop directly to the ethernet socket I have 90 Mbps down and 80 Mbps up. Why is broadband  significalty slower via the VVX411's ethernet?


I would love to use my laptop for landline calls via BToE but can not with such a lower speed.


I have software version.



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Polycom Employee & Community Manager

Re: Slow ineternet on vvx411

Hello @ErikW,

welcome to the Polycom Community.

It is always usefull to utilize a currently supported software like UC Software 5.7.0 or 5.6.1 or if you have to be on 5.5.x please use 5.5.4

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2