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SoNcasC]: Icon(7)Set - State 39 - OOR

Highlighted
Frequent Advisor

SoNcasC]: Icon(7)Set - State 39 - OOR

Our Customer daisy chains computers to thier polycom 335 phones. Periodically they loose internet connectivity
on the computers. The phone remains up and running. The cusotmer has verified that the dhcp leases have not run out
on either subnet(phone or computer) To bring the computer back up they reboot the polycom phone and services restore.

 

I pull a log file for one of the phone and I notice this lines.

 

1125135140|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1125160919|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1125162014|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1125164718|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1125184315|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: bfeng -- calling network status callback


 

The phone is Polycom Soundpoint 335 with Ver 4.0.1

 

Can you provide me information regarding this log

 

Thank you

 

Arie

Message 1 of 10
9 REPLIES 9
Highlighted
Polycom Employee & Community Manager

Re: SoNcasC]: Icon(7)Set - State 39 - OOR

Hello Arie,

welcome back to the Polycom Community.

I would suggest you upgrade the phone to a currently suggested firmware like UCS 4.0.4 and then retest. The OOR message is nothing to worry about.

 

You may want to set the Support Objects as an Event 3 in the logs to monitor the PC port.

 

If this re-occurs on a later software I suggest you contact your Polycom reseller so it can be brought to the attention of our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Highlighted
Frequent Advisor

Re: SoNcasC]: Icon(7)Set - State 39 - OOR

Hello

 

The issus still on going and at this time we can't update any firmware. right now I have new example when the PC is not on line and the phone is okay, only if you reboot the phone the PC will get IP and connection, see log below, can you exaplain this log?

 

 

1204081503|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204082200|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204082205|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204082817|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204082907|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204083602|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204083610|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204084104|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204084111|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204084129|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204084211|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204084511|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204084512|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204084722|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204084813|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204085245|so   |4|04|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1204090543|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204090619|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204090625|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204090719|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204090956|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204091020|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204091243|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204091321|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204091922|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
1204091923|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 00:04:96:1f:10:98
1204092136|sys  |*|04|0x95ecaf80 (tNetTask): arp info overwritten for c0a8b409 by 40:f2:e9:07:ae:62
Message 3 of 10
Highlighted
Polycom Employee & Community Manager

Re: SoNcasC]: Icon(7)Set - State 39 - OOR

Hello Arie,

 

these seem to be harmless Address Resolution Protocol (ARP) changes for the displayed MAC addresses.

 

Non of these are Polycom devices so I am unsure what they are. You can usually look this up on the internet.

 

Some are minutes apart and only a wireshark trace would tell what is going on at the network at that time.

 

Are you using a single PC on the phones port ?

 

As already advised upgrade to a currently supported version, at present UCS 4.0.4 and lower the advised log level.

 

Any further advise should be discussed with your Polycom reseller and/or Polycom support.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
Highlighted
Frequent Advisor

Re: SoNcasC]: Icon(7)Set - State 39 - OOR

Steffen

 

Thanks for the respond back, as far as the new load, we are still testing it and we are not ready for a release yet, I am asking the Customer if they can give me capture file and update the log level, do you have any other suggestions at this time?

 

Thank you

 

Arie

Message 5 of 10
Highlighted
Polycom Employee & Community Manager

Re: SoNcasC]: Icon(7)Set - State 39 - OOR

Hello Arie,

 

I have already provided you with all the relevant details how to proceed further.

 

If you require support please follow up as advised in my prior replies.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Highlighted
Frequent Advisor

Re: SoNcasC]: Icon(7)Set - State 39 - OOR

Steffen

 

Would you know what file and where is the line in the config files to set this up?

 

Support Objects as an Event 3 in the logs to monitor the PC port

 

 

Thank you

 

Arie

Message 7 of 10
Highlighted
Polycom Employee & Community Manager

Re: SoNcasC]: Icon(7)Set - State 39 - OOR

Hello Arie,

 

via the Web Interface:

 

  • Settings > Logging > Module Log Level Limits

Change the logging module Support Objects from Minor Error to Event 3.

 

Above will result in your phone lowering the level and you need to provide these logs to your Polycom reseller in case you want to raise a ticket with Polycom support.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
Highlighted
Frequent Advisor

Re: SoNcasC]: Icon(7)Set - State 39 - OOR

Can this be set from provisioing server so when the phone reboot he get download the new setting?

 

Thank you

 

Arie

Message 9 of 10
Highlighted
Polycom Employee & Community Manager

Re: SoNcasC]: Icon(7)Set - State 39 - OOR

Hello Arie,

 

any change made via the web interface is written to the provisioning server as <mac>-web.cfg.

 

Simply checking that file will show you the relevant parameter.

 

Please ensure you are checking the Community FAQ before posting new questions.

 

Example:

 

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

 

For further support please work with your Polycom reseller.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10