Solved: Softkey EFK on a VVX 500 - HP Support Community

Anonymous · ‎03-15-2014

Hey All,

I'm trying to get a softkey working, and I can't seem to get it to send the call. Basically it does a transfer to *70. Does anyone know the EFK $F command to basically tell the phone to Send the call? Right now it goes to the transfer screen, dials *70, and just sits there. In the past I have used softbutton commands (whereever the 'Send' button appeared), but the VVX has no softbuttons because of its touch-screen. Running firmware UC 5.0.1. Thanks!

SteffenBaierUK · ‎03-15-2014

Hello ,

The admin guide shows all the available EFK options.

Part of this on Page 184 shows:

$T<type>$

The type's can be:

invite
dtmf
refer

Note: Polycom recommends that you always define this field. If it is not defined, the supplied digits will be dialed using INVITE (if no active call) or DTMF (if an active call). The use of refer method is call server dependent and may require the addition of star codes.

Part of the above is also used and shown in the EFK FAQ.

Feel free to post your working examples so others can learn and understand.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-15-2014

Hello ,

The admin guide shows all the available EFK options.

Part of this on Page 184 shows:

$T<type>$

The type's can be:

invite
dtmf
refer

Note: Polycom recommends that you always define this field. If it is not defined, the supplied digits will be dialed using INVITE (if no active call) or DTMF (if an active call). The use of refer method is call server dependent and may require the addition of star codes.

Part of the above is also used and shown in the EFK FAQ.

Feel free to post your working examples so others can learn and understand.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-19-2014

I was looking for a Function instead of a Type! Sweet, in my case the refer option worked properly. I was also able to use the $FDialpadPound on my Asterisk system to 'Send' the call.

Softkey EFK on a VVX 500

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