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Softkey Language

Occasional Visitor

Softkey Language

Hi All,


First post so go easy on me please.


My problem is, in the config we have custom Softkeys for the phone that dial a string of numbers.  On our network we support multiple languages, so it is important to have the phones menu be localized, that includes the softkeys.


We have been successful in changing the language of the phone menues, but unfortunately the custom softkeys that we have configured stay in english when the language is changed.  How can I configure the softkey label to dynamically change with the phones language?


Here is the softkey config for reference:


softkey.1.action="*98" softkey.1.enable="1" softkey.1.insert="0" softkey.1.label="PickUp" softkey.1.precede="0""0" softkey.1.use.alerting="0" softkey.1.use.dialtone="1" softkey.1.use.hold="0" softkey.1.use.idle="1" softkey.1.use.proceeding="0" softkey.1.use.setup="0" 


Also we have localized the dictionary file and have it available for the phone to download, I am not sure if the dictionary file is relavant in this case.  Unfortunately I am not able to find any info on it.


English version of entry in dictionary:

<phrase i="429" t="Pickup" />


Japanese version of the same file:

<phrase i="429" t="ピックアップ"/>


The phone model is IP550 with firmware 4.0.6


Any help is greatly appreciated.


Message 1 of 3
Polycom Employee & Community Manager

Re: Softkey Language

Hello Yura,

welcome to the Polycom Community.

The softkey.x.label field is free text and not localized in any form.


You would need to create an individual file for each region.


Have a look at this FAQ post:


Oct 7, 2011 Question: Can I use substitutions when I provisioning my Phones?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3
Occasional Visitor

Re: Softkey Language

Hi Steffen,


Thanks for the reply.  That's really too bad, as it makes DMS provisioning somewhat more difficult in a multi language environment.


This might be irrelavant in this case, but would you be able to tell me where I can find more info on the dictionaries file and what it's used for.





Message 3 of 3