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HP Recommended

I have a customer who needs a dedicated softkey to do a consultative transfer to a particular number (7103 in below example). I have tried many options including the 2 below but with no success.

 

    <softkey softkey.3.action = "$Ftransfer$7103#$FTransfer$" softkey.3.enable="1" softkey.3.label="3Tx7103" softkey.3.use.active="1" softkey.3.precede="1"/>

    <softkey softkey.3.action = "$Ftransfer$7103#" softkey.3.enable="1" softkey.3.label="3Tx7103" softkey.3.use.active="1" softkey.3.precede="1"/>

    <softkey softkey.3.action = "7103#$FTransfer$" softkey.3.enable="1" softkey.3.label="3Tx7103" softkey.3.use.active="1" softkey.3.precede="1"/>

 

Can someone provide some insight on the proper way to implement this?

 

Thanks,

Michael

3 REPLIES 3
HP Recommended

Hello Michael,

welcome to the Polycom Community.

Have a look at this post => here <= that I found via the community search. It may not be 100% what you are after and some other community members may have a ready solution but this should give you an idea.

 

There is also an FAQ post detailing the Softkey functionality here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I had reviewed that as part of my efforts. I have soft keys working for the blind txfr, park, pickup, txfr to VM and others but can't get the consultative / attended transfer working. I'll update this post if I resolve. If there are other suggestions, I'm open.

 

Thanks, Michael

HP Recommended

Hi Michael,

 

a quick example:

 

<feature>
    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1"></feature.enhancedFeatureKeys>
  </feature>
   <softkey>
  <softkey softkey.1.action="$FTransfer$$FDialpad3$$FDialpad0$$FDialpad4$$FDialpad8$$Tinvite$" softkey.1.enable="1" softkey.1.label="Trns" softkey.1.use.active="1"  softkey.feature.basicCallManagement.redundant="0"/>
  </softkey>

 Above removes the original Softkeys for Transfer, Conference and Hold via softkey.feature.basicCallManagement.redundant="0" (will only work on phones that have a dedicated Key for each) and offers the new Trns Key only and once pressed dials my example number 3048.

 

You could then add the other Functions for normal functionality back via other Softkeys.

 

For more details either await a reply from a community member or raise a Polycom Support case via your Polycom reseller.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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