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Softkey to access menu function on VVX

SOLVED
Highlighted
Advisor

Softkey to access menu function on VVX

Hello,

 

I am trying to create a softkey to link to "Corporate Direcetory" menu located in "Directories"  but it doesn't work.

I want to go to DIRECTORIES > 2 Corporate Directory

I tried the following syntax but it only goes to Directories Menu and not selecting the "2 Corporate Directory".

 

softkey.2.action="$FDirectories$$FArrowDown$$FSelect$"

also tried : 

"$FDirectories$$FDialpad2$"

  

 

but nothing

I would greatly appreciate any help on this

 

Polycom VVX 500

UCS 5.6.1

 

thanks

franck

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Softkey to access menu function on VVX

Hello @Kakiman ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new issue using a currently supported software like UC Software 5.6.5 with this configuration works for me with no issue:

 

<WEB
	feature.enhancedFeatureKeys.enabled="1"
	softkey.1.action="$FDirectories$$FDialpad2$"
	softkey.1.enable="1"
	softkey.1.label="LDAP"
	softkey.1.use.idle="1"
	softkey.1.precede="1"
	/>

UC Software 6.1.0, which is not compatible with your phone, added a new EFK that directly goes to the corporate directory using LdapCorpDir


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Softkey to access menu function on VVX

Hello @Kakiman ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new issue using a currently supported software like UC Software 5.6.5 with this configuration works for me with no issue:

 

<WEB
	feature.enhancedFeatureKeys.enabled="1"
	softkey.1.action="$FDirectories$$FDialpad2$"
	softkey.1.enable="1"
	softkey.1.label="LDAP"
	softkey.1.use.idle="1"
	softkey.1.precede="1"
	/>

UC Software 6.1.0, which is not compatible with your phone, added a new EFK that directly goes to the corporate directory using LdapCorpDir


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Advisor

Re: Softkey to access menu function on VVX

Hello Steffen,

 

thanks, it works with your configuration.

I forgot to enable the EFK (feature.enhancedFeatureKeys.enabled="1")

 

Thanks ! regards

Message 3 of 3