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[Software] Trio UC Software 5.9.0AA openSIP

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Polycom Employee & Community Manager

[Software] Trio UC Software 5.9.0AA openSIP

Hello all,

 

we are proud to announce our latest Trio UC Software 5.9.0AA release => here <=.

 

NOTE: This post is work in progress and will be updated!

 

What’s In this Release:

 

What is “Sandbox” In this release?

 

NOTE: Sandbox is experimental and not officially supported by Poly support and may be withdrawn in future versions!

 

Link to the previous 5.8.0 Rev AA => here <=

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
12 REPLIES 12
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Polycom Employee & Community Manager

[FAQ] New screen layout options for CONTENT Poly Trio

New screen layout options for CONTENT

 

Provides customers with better display layout options for displaying content and people video on multiple monitors. Eliminates the need for a 3rd party switcher in the room when using 3 displays.

 

Screen_layout_590_01.png

 

SANDBOX:

 

NOTE: Sandbox is experimental and not officially supported by Poly support and may be withdrawn in future versions!

 

Screen_layout_590_02.png

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!--Description: Configures the Modular Room hub device to support up to 3 display modules (for up to 3 total screens) and one additional daisychained microphone and speaker device.-->
<PHONE_CONFIG>
  <ALL mr.pair.maxDevices="5" mr.pair.maxDevices.videoIoModules="3" />
</PHONE_CONFIG>

 

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Polycom Employee & Community Manager

[FAQ] H.323 & H.239 Support

H.323 & H.239 Support

 

NOTE: Sandbox is experimental and not officially supported by Poly support and may be withdrawn in future versions!

 

Poly Trio now supports H.323

 

Trio_Cedar_H323_01.png

 

<test	reg.limit="2"
		reg.2.displayName="Trio-H.323"
		reg.2.label="H.323"
		reg.2.protocol.H323="1"
		reg.2.protocol.SIP="0"
		reg.2.server.H323.1.address="<H.323_Server>"
		sec.H235.mediaEncryption.enabled="1"
		sec.H235.mediaEncryption.offer="0"
		sec.H235.mediaEncryption.require="0"
		voIpProt.H323.enable="1" />
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 13
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Polycom Employee & Community Manager

[FAQ] EagleEye Cube HDCI Camera

EagleEye Cube HDCI Camera

 

PTZ & Tracking ControlsPTZ & Tracking ControlsNew Camera ControlsNew Camera ControlsTracking ControlTracking ControlCamera PreferencesCamera Preferences

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 13
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Polycom Employee & Community Manager

[FAQ] Customize Trio In-Call Screen Drawer Icons

Customize Trio In-Call Screen Drawer Icons

 

Trio UC Software 5.9.0 added an administrator to minimize the number of icons in the call drawer.

Users are finding the call options too busy and with certain configurations, the functions in the call drawer overlap. The ability to hide the transfer and mute free up space and reduce unnecessary softkeys.

 

BeforeBeforeAfterAfter

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Polycom Employee & Community Manager

[FAQ]Answer incoming call with mute button

Answer the incoming call with a mute button

 

Trio UC Software 5.9.0 added new functionality which allows end users of Trio to answer an incoming call from any Mute button.

 

If the mute button is activated red if an inbound call comes in, the mute button changes to flashing green to indicate an incoming call. Press the answer button on the touch screen or any of the flashing green mute buttons to answer the call

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_CONFIG>
    <ALL
	up.callAnswerWithMuteButton="1"
    />
</PHONE_CONFIG>

Simply download the attached example configuration and import via the Web Interface:

 

  • Utilities > Import & Export Configuration > Import Configuration
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Polycom Employee & Community Manager

[FAQ] Identify the Master (Hub) and Slave (device)

Daisy chain identification

 

Network Devices Settings Page for the device (slave) will be white while the Hub (master) will be black. Also in the UI, you will see a blue line at either the top or bottom of the screen

 

MasterMasterSlaveSlave

Simply download the attached example configuration and import via the Web Interface:

 

  • Utilities > Import & Export Configuration > Import Configuration

 

Daisy chain start/stop in advance menu

 

In a daisy-chained Trio, the stop/start pairing was exposed in the user level menus of the device (slave) Trio.
In UC Software 5.9, the security of stop/start pairing is now secured for administrators under the settings / advanced / network devices menu preventing users from accidentally or intentionally disconnecting Trio daisy-chain pairings.

 

Start_Stop_Mirror.png

 

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Polycom Employee & Community Manager

[FAQ] HDMI CONTENT SHARE AT IDLE

HDMI CONTENT SHARE AT IDLE

 

Utilizing a Poly Trio with a VisualPro and additional content sharing device like the Poly PANO to automatically display HDMI content by default when the Trio is idle.

 

Sample Configuration:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_CONFIG>
    <ALL
        	mr.localContent.autoDisplay.idle="1"
	mr.localContent.autoDisplay.idle.autoResumeTimeout="1"
    />
</PHONE_CONFIG>

Resume Timeout for content is the combination of idle.timeout + mr.localContent.autoDisplay.idle.autoResumeTimeout

 

  1. If a call is placed, the content will stop immediately
  2. Once the call ends, the content displays immediately
  3. When content is started and stopped within the call, when the call is ended, content will be displayed after the combined resume timeout explained above.

 

Simply download the attached example configuration and import via the Web Interface:

 

  • Utilities > Import & Export Configuration > Import Configuration
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Polycom Employee & Community Manager

[FAQ] Network devices graph

Network devices graph

 

Via Settings => Status => Diagnostic => Graphs => Networked Devices

 

Networked-Device_Graph_01.pngNetworked-Device_Graph_02.pngNetworked-Device_Graph_03.png

 

The above can help administrators and field support staff to troubleshoot and understand the performance of network devices.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 13
Polycom Employee & Community Manager

[FAQ] Daisy chain start/stop in advance menu

Daisy chain start/stop in advance menu

 

In daisy-chain Trio scenario, the stop/start pairing was exposed in the user level menus of the device (slave) Trio.


In UCS 5.9, the security of stop/start pairing is now secured for administrators under the Settings => Advanced => Network Devices menu preventing users from accidentally or intentionally disconnecting Trio daisy-chain pairings.

Hide_Pairing_01.png

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 13