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[Software] Trio UC Software 5.9.1.10419 released

Polycom Employee & Community Manager

[Software] Trio UC Software 5.9.1.10419 released

Hello all,

 

we just released the Trio UC Software 5.9.1.10419

 

Link to the previous 5.9.0 Rev AD => here <=

 

What’s GA In this Release?

 

  • Trio 8300 support (A Poly Trio 8300 platform-specific Trio 5.9.1AA SW image will be made available when the phone starts shipping)
    Trio 8300 Software Provisioning

     

    Attribute

    Trio 8300

    Trio 8500

    Trio 8800

    Room size

    Small, 2-5 ppl

    Medium, 6-8 ppl

    Large, 8+ ppl

    Mic pickup range

    3.7m / 12'

    4.2m / 14'

    6.1m / 20'

    Frequency response

    220Hz–14kHz

    200Hz–14kHz

    100Hz–22kHz

    USB and Bluetooth®

    1x Type A USB

    1x Micro USB

    Bluetooth 5.0

    1x Type A USB

    1x Micro USB

    Bluetooth 4.0

    1x Type A USB

    1x Micro USB

    Bluetooth 4.0/NFC

    NoiseBlock

    Yes

    Yes

    Yes

    Secure Wi-Fi network connectivity for audio conferencing

    Yes

     

    Yes

    Bass port for richer audio

     

     

    Yes

    Video conferencing and content sharing

    Yes

    Yes

    Yes

  • Poly UX Update
  • Microsoft Teams Updates
  • Microsoft Skype for Business Updates
  • Zoom Updates
  • H.323/H.239 (no FW/NAT traversal support!)
  • IP Daisy-Chaining (up to 4 Trio 8800/8500!)
  • EagleEye Cube USB Update
  • Amazon Alexa for Business Update
    (EagleEye Cube USB support requires Trio Visual+ Hardware Revision C or newer)
  • Poly Cloud Update

 

With this release, we introduce the new Poly Trio 8300

 

Poly_Trio_8300.jpg

 

  • Trio Family ID and Trio Family UC Software
  • 3.5” Backlit Monochrome Display w/ Keypad
  • openSIP, WiFi, USB and Bluetooth
  • Optional Expansion Microphone support (wired)
  • HD Voice – up to 14kHz, Polycom NoiseBlock™
  • 10/100/1000 PoE and Wi-Fi (2.4 and 5GHz)
  • Calendar-based click-to-join
  • Optional Trio Visual+ support with EagleEye Mini and Cube USB (openSIP/H.264 and H.323)
  • Supported provisioning methods include PDMS-SP, PDMS-E and RPRM

Poly_Trio_8300_05.pngPoly_Trio_8300_04.pngPoly_Trio_8300_03.pngPoly_Trio_8300_02.jpg

 

Poly Trio UC Software =>here<=




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
9 REPLIES 9
Polycom Employee & Community Manager

Poly Branding UI UX Updates

With the new 5.9.1 release, we introduce the new Poly UI.

 

Polycom was purchased by Plantronics and the new company is called Poly.

 

  • New Poly Branding UI color theme
  • Next Generation Icon updates
  • Font Size and typeface consistency
  • Updated Background image

NOTE: Trio 8500/8800 Branding updates do NOT apply to Skype Base Profile, Visual+ branding updates apply in all base profiles. VisualPro is not yet updated.

 

UC_591_NewUI_01.pngBackground

UC_591_NewUI_02.pngHome Screen

UC_591_NewUI_03.pngRecent Call Screen

 

UC_591_NewUI_04.pngDial Screen

UC_591_NewUI_05.pngGlobal Menu / Hamburger Menu

UC_591_NewUI_06.pngIn Call Screen

UC_591_NewUI_07.pngSettings Menu

UC_591_NewUI_08.pngVisual+ Screen

 

Improve Readability with new UX

 

UC_591_NewUI_09.png

 

  • When using custom backgrounds (mr.bg.selection=“Custom”) you can now select to Dim the Image through the Trio Console or through configuration file to improve screen readability of new UX Elements
  • This only applies to custom background images

The configuration to be used to Dim the Background is:

mr.bg.dimCustomImages

An example configuration to enable or disable this is attached. Download, Unzip and Import via the Web Interface Utilities > Import & Export Configuration > Import Configuration




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Polycom Employee & Community Manager

Microsoft teams updates

Microsoft teams updates

 

The Trio UC Software 5.9.1 comes with a new Teams APK Version

 

New Features Implemented:

 

  • Support for CAP

  • Support for "Dark Theme"

    UC_591_TEams_01.png
  • Support for multiple incoming calls

  • IP Phone policy support
    NOTE: Teams IP Phone Policies are newly introduced within this release, this is still yet to be pushed to Office 365 tenants




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 10
Polycom Employee & Community Manager

Microsoft Skype for Business updates

Microsoft Skype for Business updates

 

  • CU10 support (for customers that deployed the initial version of this update)

    Can’t transfer external calls by using Polycom Trio in Skype for Business Server 2015, after you install the July 2019 Cumulative Update for Skype for Business Server 2015, users can’t transfer external calls by using Polycom VVX phones.

https://support.microsoft.com/en-us/help/4518680/can-t-transfer-external-calls-by-using-polycom-vvx-...

 

  • 3rd party App ID support OAuth 2.0

    Refer to Microsoft blog post customers impacted by January 15th 2020




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 10
Polycom Employee & Community Manager

H.323/H.239

H.323/H.239

 

Originally introduced in an earlier version as Sandbox this is now a Feature

 

  • Supported by all Trio devices, H.323 can now be configured instead of SIP for any of the hybrid lines.
    - Lines can be configured to Support SIP, or H.323, or Both protocols on a per-line basis
    - In Skype Base Profile, Line 1 cannot be H.323.

  • H.323 must be enabled system-wide before configuring on any line
    voIpProt.H323.enable="1"
    or
    UC_591_H323_01.png

  • Supported Protocol Standards:
    ITU-T H.323 (2003)
    ITU-T Q.931 (1998)
    ITU-T H.225.0 (2003)
    ITU-T H.245 (5/2003)
    ITU-T H.235.0 – H.235.9 (2005)

  • The H.323 Feature is designed to be utilized in infrastructure environments which contain firewall traversal devices, such as(but not limited to):
    VBP
    RPAD
    DMA-Edge

  • H.460 is not supported

Example configuration for Hybrid Registration of H.323 on line 2 >here<




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Tags (2)
Message 5 of 10
Polycom Employee & Community Manager

IP DAISYCHAINING

IP DAISYCHAINING

 

  • New limits – up to 4 devices (including Hub)

  • Supported Daisy-Chain Configurations
    Hub Devices Added Devices
    1x Poly Trio 8800/8500 system 3x Poly Trio 8800/8500 system
    1x Poly Trio 8800/8500 system 2x Poly Trio 8800/8500 system and 1x Vis+
    1x Poly Trio 8800/8500 system 2x Poly Trio 8800/8500 system and 1x VisPro
    1x Poly Trio 8800/8500 system 2x Poly Trio 8800/8500 system and 1x GroupSeries (VisPro Mode)
  • Set the parameter mr.pair.MaxDevices to the maximum number of paired devices (up to 4), minus 1 for the Hub system.  Example – if you have a Poly Trio system set as the Hub with two daisy-chained Trio systems and a paired Vis+, set the mr.pair.maxDevices to 3 (Hint: set it to the max value of 15 and it will never be an issue)

  • For optimal performance, follow guidelines for setting the distance between Polycom Trio systems:
    - Set Polycom Trio 8800 systems 3 m (10 ft) apart.
    - Set Polycom Trio 8500 systems 2.4 m (8 ft) apart.

  • Supported Base Profiles: Skype for Business, USB Optimized, or Generic Base Profile.
    - You must configure all paired Polycom Trio systems to the same Base Profile.

UC_591_DaisyChaining_01.png




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Tags (1)
Message 6 of 10
Polycom Employee & Community Manager

EagleEye Cube USB update

EagleEye Cube USB update

 

Within the UC Software 5.9.1 we update a connected EagleEye Cube and added the Active Talker Tracking and included automatic tracking via “Group Framing”

 

Parameter

Default Value

Available Values

video.camera.trackingFramingMode

“1” (Group)

“1”, “2” (Speaker)

 

(EagleEye Cube USB support requires Trio Visual+ Hardware Revision C or newer)




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 10
Polycom Employee & Community Manager

Alexa For Business Enhancements

Alexa For Business Enhancements

 

  • UC Release 5.9.1 AA (or later) release, Alexa is now leveraging the native calendar for processing.

  • This means that any meeting whereby Trio has a ‘Join Button’, a user will be able to join via Alexa voice commands.
    - This is an extension of the behaviour from 5.9.0 AD (or earlier) by now allowing for customers to join RealConnect invitations or any complex dial rule that has been supported via the native calendaring.
    - Additionally, if OTD Service is leveraged, the calendar integration will still provide a Join button and work with the Alexa for Business Feature without any additional configuration.

  • Alexa now no longer needs the customer to integrate their calendar environment with Amazon to join meetings

  • This new feature implementation is automatic and requires no additional configuration or changes to existing customers.



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 10
Polycom Employee & Community Manager

Zoom Updates

Zoom Updates:

 

  • ZRC Version Updates

  • Support for Zoom Direct Share

    One Click to Join Third Party Meetings
    With one click, Zoom Rooms can now join BlueJeans meetings with an H.323/SIP address. Webex, SfB, already supported.

    Reserve Other Rooms and View Floor Map
    Users can now reserve other rooms from the Scheduling Display. If this feature is enabled, admins can also upload a map of their floor plan to help users find an available room nearby

    View In-Meeting Public Chat
    Zoom Rooms can now view in-meeting public chat messages. A notification will be displayed on the Zoom Rooms screen and user has the option to view the chat messages on the Zoom Rooms controller and Zoom Rooms display.

  • EE Cube USB and Studio Certified for Zoom Rooms

  • Virtual USB Recap: Port Usage

Virtual USB communication is initiated when ZRC has paired with the ZR PC and ZRC app sends the IP address of Zoom Room PC to Trio application Software

 

Protocol

Source

Source Port

Destination

Destination Port

Description

UDP

Trio

Ephemeral

PC

2080

Trio sends its IP address to V-USB on PC

TCP (TLS)

PC

Ephemeral

Trio

24804

V-USB connects to Trio using TLS

UDP

PC/Trio

24802

Trio/PC

24802

Secure audio. Same as BToE

UDP

PC/Trio

24803

Trio/PC

24803

RTCP

TCP

Trio ZRC

Ephemeral

ZR PC

9090

ZRC to ZR 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Tags (2)
Message 9 of 10
Polycom Employee & Community Manager

Sandbox

Sandbox:

 

  • USB Passthrough
    Windows 10 support via Poly Trio Passthrough app

    NOTE: Not supported for any VDI implementation

  • Visual+ Multi-Camera Support

  • Support For Three Displays with Visual+/VisualPro

  • Polycom Studio Video Bar Support

 

USB Passthrough for Trio 8500 & Trio 8800

 

  • The camera, speaker and microphone of the Trio can be passed to a Windows 10 PC connected to Trio via a USB 2.0 cable and the screen of the PC can be mirrored to the Trio’s display.

  • Requires “Poly Trio Passthrough” application which can be installed for free on any Windows 10 PC.

    NOTE: Not supported for any VDI implementation

    During the "Sandbox" phase of USB Passthrough (ie. in this release), customers need to get the Windows 10 software from the Trio Software ZIP file itself rather than from a separate posting on support.polycom.com. Within the ZIP files, there is a folder titled "Poly_Experimental_Software".
    USB_Passthrough_00.png

    USB_Passthrough_01.png

    After the installation unzip mr_devicePassThrough_usb_enabled_On.zip and import the file via the Web Interface. Once installed and connected via USB the Poly Trio Pass-through software can be started. Once it is running the Poly Trio can be selected as a camera. The Poly Trio UI can be used to control the camera (if supported). The Application can also be used to share the PC Desktop on the Trio Visual+ and VisualPro screen.
  • Any supported Visual+ and/or VisualPro camera(s)

  • Fully compatible with Visual+ multicamera switching!

  • Does NOT require guest PC to be on the same network as the Trio

  • All TX/RX between Trio and the PC is done over USB cable (Trio’s Micro-USB port connected to a Type A USB port on the PC)

  • Compatible with all Windows 10-based UC/VaaS soft clients:

    Microsoft SfB/Teams, Google Meet, Cisco WebEx, Zoom, etc.

  • Cannot run at the same PC as BToE application

 

Visual+ Multi-Camera Support

 

UC_591_Sandbox_Camera_00.png

Trio can now support multiple cameras connected via 1 or more paired Trio Visual+ accessories

 

  • When enabled, and multiple cameras are connected, this icon will appear.
  • Pressing this button will toggle between all connected cameras
  • Presets are shared among all camera devices. Select Camera then selecting presets 1-8 will automatically select the saved Camera and navigate to the saved coordinates.


NOTE: The Home Preset will not toggle the selected camera, it will only reset the coordinates of the currently selected camera. 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.