I have a VVX 410 and a VVX 500 running 5.2.0 firmware. I went to downgrade to another version like 4.1.7 and it does not download older firmware. I've tried through the phone web gui and tried using a provisioning server as well with no success. Anyone else with this experience?
in order to treat this professionally please raise a ticket with your Polycom reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's