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Software UCS 5.2.0


Software UCS 5.2.0

I have a VVX 410 and a VVX 500 running 5.2.0 firmware. I went to downgrade to another version like 4.1.7 and it does not download older firmware. I've tried through the phone web gui and tried using a provisioning server as well with no success. Anyone else with this experience?

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Polycom Employee & Community Manager

Re: Software UCS 5.2.0

Hello Shamrock,

in order to treat this professionally please raise a ticket with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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