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Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

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Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

Testing a VVX 450, currently on 5.8.0.12848 and trying to upgrade to 5.8.1 or 5.8.2 as per the matrix. When querying the Polycom Hosted Server via the GUI, it fails with error "The XML file you specified cannot be read. Contact your Polycom Hosted Server Administrator."

 

Is a Custom Provisioning server our only option for the VVX 250/350/450 line?

 

Thanks in advance. Cheers

Message 1 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

Hello @mwadmin,

 

welcome to the Polycom Community.


I have reported this internally and we look into this.The best way is always having a local server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Please be aware:For questions about the type of support to expect please check here

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Polycom Employee & Community Manager

Re: Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

Hello all,

 

this should now be fixed.

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 3