Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

SOLVED
Highlighted
Occasional Visitor

Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

Testing a VVX 450, currently on 5.8.0.12848 and trying to upgrade to 5.8.1 or 5.8.2 as per the matrix. When querying the Polycom Hosted Server via the GUI, it fails with error "The XML file you specified cannot be read. Contact your Polycom Hosted Server Administrator."

 

Is a Custom Provisioning server our only option for the VVX 250/350/450 line?

 

Thanks in advance. Cheers

Message 1 of 3
2 REPLIES
Polycom Employee & Community Manager

Re: Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

Hello @mwadmin,

 

welcome to the Polycom Community.


I have reported this internally and we look into this.The best way is always having a local server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Polycom Employee & Community Manager

Re: Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

Hello all,

 

this should now be fixed.

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 3