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Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

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Polycom Employee & Community Manager

Re: Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

Hello @Bachir 

 

not as of yet. If you urgently need your phone updated you can setup a local provisioning server. This is described in the FAQ.

 

If you require support please please raise a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 13
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Member

Re: Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

Hello @SteffenBaierUK,
I have tried to upgrade the phone using an ftp/ provisioning server following docs,
But I got stuck again on installation:
In the logs I see the following missing files and I don't know where I can get this file from..

 

0228162747|curl |3|00|Connected to 192.168.201.2 (192.168.201.2) port 21 (#0)
0228162747|curl |3|00|Entry path is '/'
0228162747|curl |3|00|Connect data stream passively
0228162747|curl |3|00| Trying 192.168.201.2... 
0228162747|curl |3|00|the local port callback returned 0
0228162747|curl |3|00|Local port: 32082
0228162747|curl |3|00|Connecting to 192.168.201.2 (192.168.201.2) port 40047
0228162747|curl |3|00|Remembering we are in dir ""
0228162747|curl |3|00|Connection #0 to host 192.168.201.2 left intact
0228162747|curl |3|00|Remote file not found
0228162747|copy |3|00|Download of '0004f25b5365-license.cfg' FAILED on attempt 1 (addr 1 of 1)
0228162747|copy |3|00|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
0228162747|copy |1|00|Set 'User-Agent: FileTransport PolycomVVX-VVX_600-UA/5.5.2.8571 Type/Application'
0228162747|copy |1|00|Provisioning:Cipher suite = ALL:!aNULL:!eNULL:!DSS:!SEED:!ECDSA:!IDEA:!MEDIUM:!LOW:!EXP:!ADH:!ECDH:!PSK:!MD5:!RC4:@STRENGTH
0228162747|copy |1|00|upload attempt 1 of 3
0228162747|copy |1|00|ConfigRedun: '192.168.201.2' has 1 IP address(es) 
0228162747|copy |1|00|addr 1 = MIN (8,1)
0228162747|copy |1|00|addr 1 of 1
0228162747|copy |3|00|'ftp://PlcmSpIp:****@192.168.201.2/logs/0004f25b5365-app.log' to '192.168.201.2'
0228162747|copy |3|00|cfgProvSrvTypeGet()[0]
0228162747|copy |1|00|performCurl : ipAddress = 192.168.201.2, connTimeout = 0, respCode =0, numAddress = 1
0228162747|curl |3|00|About to connect() to 192.168.201.2 port 21 (#0)
0228162747|curl |3|00| Trying 192.168.201.2... 
0228162747|curl |3|00|the local port callback returned 0
0228162747|curl |3|00|Local port: 23713
0228162747|curl |3|00|Connected to 192.168.201.2 (192.168.201.2) port 21 (#0)
0228162747|curl |3|00|Closing connection #0
0228162748|curl |3|00|Entry path is '/'
0228162748|curl |3|00|Connect data stream passively
0228162748|curl |3|00| Trying 192.168.201.2... 
0228162748|curl |3|00|the local port callback returned 0
0228162748|curl |3|00|Local port: 26122
0228162748|curl |3|00|Connecting to 192.168.201.2 (192.168.201.2) port 40025
0228162748|curl |3|00|Remembering we are in dir "logs/"
0228162748|cfg |*|00|Prm|Not proceeding with reboot/restart, as device parameters needs to be updated, before making a decision
0228162748|cfg |*|00|Prov|Setting device parameters from configuration files.
0228162748|cfg |4|00|RT|cfgFlashUpdateFromConfig: Failed to update SerialConfig
0228162748|cfg |*|00|Prov|Finished updating configuration
0228162748|curl |3|00|Connection #0 to host 192.168.201.2 left intact
0228162748|copy |3|00|Upload of 'logs/0004f25b5365-app.log' succeeded on attempt 1 (addr 1 of 1)
0228162748|copy |1|00|Success on attempt 1 of 3 addr 1 of 1
0228162748|curl |3|00|Closing connection #0

 

Message 12 of 13
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Polycom Employee & Community Manager

Re: Software Upgrade - Polycom Hosted Server Fails - XML cannot be read

Hello @gnavarrette  and @Bachir 

 

the issue with the hosted server should now be fixed.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13