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[Software] VVX UC Software 6.0.0.4839 RTS93 openSIP

Polycom Employee & Community Manager

[Software] VVX UC Software 6.0.0.4839 RTS93 openSIP

Hello all,

 

we are proud to announce that we have released VVX UC Software 6.0.0.4839 RTS93

 

Security Updates


See the Polycom Security Center for information about known and resolved security vulnerabilities.

 

Polycom UC software 6.0.0.4839 Rev C for VVX Business Media Phones and SoundStructure VOIP Interface...

 
 
Jul 23, 2019
 

Polycom UC software 6.0.0.4839 Rev C for VVX Business Media Phones and SoundStructure VOIP Interface...

 
 
Jul 23, 2019

 

Reminder:

 

Future Feature Releases For VVX Business Media Phones


With the end of sale of some models of VVX business media phones, the following phone models will no longer receive new features:

  • VVX 300/310
  • VVX 400/410
  • VVX 500
  • VVX 600
  • VVX 1500


As a result, UC Software 5.9.x was the last release to contain significant feature development for these models. UC Software 6.0.0 or later will not include images to support these models.

In line with the Polycom End of Life policy, Polycom will continue to provide bug fixes in maintenance and patch releases on the UC Software 5.9.x stream. For details, see the Polycom End of Life Policy.

 

New Features and Functionality:

 

Feature Description  Benefits
Key System emulation Key System Emulation (KSE) allows One Touch call Park and retrieve between a closed group with visual and audio indication Customers can experience this legacy key system feature with the benefits of the latest Poly software and hardware.
VVX Pagination Allows VVX Phone screen to act as soft EM and display line keys across multiple pages (up to 4 pages) on the phone  Users can now access 4X number of lines (favorites, BLF Contacts, registration lines, presence contacts, EFK’s etc) compared to previous release with out adding any extra hardware.
Better Together - Phone Based Headset Device Management Allows auto detection of some Poly headset models and allows these headsets to be configured from VVX phone Users does not have to remove Poly Headsets from the phone and connect to PC to change any configuration.
uaCSTA advanced features Added support for the advanced features like Conference, device snapshot, consultation call and  Transfer call Users can access these advanced functionality right from their PC CSTA client
REST API additions As a continuous effort to increase the REST API suite we added REST API’s related to call connection and Network Management (Wi-fi) Customers can develop applications for Controlling and monitoring call connection and wireless connectivity. 
“Lines” Softkey support for EFK prompts Allows user to select contacts on the home screen from an EFK call Prompt Make it easier to search and select contacts from home screen for performing various functions like Transferring a call to a favorite contact, forwarding a call, parking a call on BLF Contact etc., 
Flexible Line Key support for BLF and EFK Allows user to configure the line keys for BLF Contacts (Non-Broadsoft) and EFK Enhances the user flexibility to arrange the contacts in the order of his choice for optimum productivity
DHCP Cache for survivability Allows phone to store the IP address obtained from the DHCP sever in the cache  Phone can now place and receive calls by using the IP stored in cache incase of WAN outage and DHCP server is in a different location
Font Size customization Allows users to choose the font size on the VVX 250, 350 and 450 phones between large and Normal. VVX 250, 350 and 450 has an option to increase the font size by 3pix (VVX 250), and 2pix (VVX 350/450). This helps in better visibility of text especially on VVX 250 phones which has same screen size as VVX 350 with lower resolution. 
BToE security enhancements Allow BToE use TLS 1.2 as the default security profile for connection between PC and VVX Phone Enhanced Security
“Guest” Softkey Customization Ability to rename the Guest soft key on idle and lock screen and customize the position of the Guest soft key on the idle screen. This is inclined towards Customization, Personalization & better user experience.
Open SSL upgrade  Upgraded Open SSL version to latest 1.0.2P for better security Improves security.

 

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
10 REPLIES 10
Polycom Employee & Community Manager

[FAQ] Key System emulation

Key System emulation:

 

Customers wanted the experience of legacy key systems that where not currently available with the latest OpenSIP software.

 

  • Key System Emulation (KSE) allows one touch call Park and Retrieve between a closed group with visual and audio indication.
  • Clear visual indication to differentiate the Key_System_Emulation_02.png) and remote parked Key_System_Emulation_03.pngcall

  • A user group is a set of users defined by the administrator. Each user of the user group can monitor the same group of line keys.

  • You must enable Busy Lamp Field (BLF) and Enhanced Call Park features on the phone for KSE

 

Screens:

 

Key_System_Emulation_01.png

Limitations

 

  • This feature is applicable for only in Broadsoft environments
  • Regular BLF and KSE cannot be used simultaneously
  • VVX 101, 150 and 201 are not supported

Parameters

 

Parameter Permitted values Reboot/restart
attendant.keylineEmulation.enabled 0 (default) – Disables the KSE feature No 
1 – Enables the KSE feature
attendant.keylineEmulation.showParkedCallerId 1 (default) - The display name of the parked caller (if available) is shown for a line whenever a call is parked. No
  0 - The display name of the parked caller is generated from BLF dialog resource list
feature.enhancedCallPark.allowBLFAudioNotification 1- Allow call park audio  No
0 (Default)- No notification on BLF monitored lines
attendant.callParkBLFReminder.StartDelay Time in seconds before the first reminder tone is played. No
0 (default) - No reminder tone is played for calls parked by remote phones
0-3600
attendant.callParkBLFReminder.RepeatTime Time in seconds between two reminder tones. No
0 (default) - No repeat reminder tone is played.
0-3600



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 11
Polycom Employee & Community Manager

[FAQ] VVX Pagination

VVX Pagination

 

Polycom phones where originally limited to just the visible Line keys without an Expansion Module, and customers want the ability to utilize more Line keys without the need for an additional EM

 

  • VVX Phones now acts as soft EM and will display lines across multiple pages (up to 4 pages) on the phone
  • Phone can display contacts, registration lines, BLF lines etc. on the phone in consecutive pages

  • User can navigate through the pages through “Next" Soft Key on Touch-enabled Phones.
    Non-Touch-enabled phones use the Navigation Righ / Left Arrows

  • On Non-Touch Phones users can navigate through the pages using Navigation key

  • Page indicator is shown on the top of the status bar to indicate calls and which page you are on Color of the page indicator icon indicates the basic state of calls on the particular page using Green (incoming call) or red (active call)

VVX_Pagination_01.png

 

Limitations

 

  • Only supported for Open SIP profile in UCS 6.0

  • Feature will not work and automatically gets disabled if EM is connected

  • Cannot adjust the number of pages and it is 4 always even if there are no contacts in those pages

  • If there are more than one incoming calls available on the phone only one indicator of the page where the first incoming is advertised and the remaining pages are not indicated on the icon. This is in parity with existing EM.

  • VVX 101, 150 and 201 are not supported

Configuration

 

Parameter Permitted values Reboot/restart
up.pagination.enabled 0 (default) – Disables the pagination feature No
1 – Enables the pagination feature

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Polycom Employee & Community Manager

[FAQ] Better Together - Phone Based Headset Device Management

Better Together - Phone Based Headset Device Management

 

Originally to change settings on a headset connected to the phone, it is necessary to unplug the phone and connect it to a PC.


Solution

 

  • VVX Phones now displays the full suite of PLT hub software
  • Once a compatible Poly Headset is plugged to the USB, a welcome screen pops up with an option to configure headset is presented to the user
  • Users can access the following headset settings on the VVX phone from the Plantronics Hub menu.
    - General Settings
    - Ringtone & Volume Settings
    - Softphone Settings
    - Wireless Settings
    - Audio Tuning features
    - Advanced Settings

Better_Together_PLT_Hub_01.png

Limitations

  • Headset Firmware upgrade is not part of UCS 6.0.0
  • Support is limited to VVX 501 and 601 in UCS 6.0.0
  • No support for Skype for Business Base Profile
  • Limited to Blackwire C3215 and 3225 and Savi W420 headsets in UCS 6.0

Configuration

 

Parameter

Permitted values

Reboot/restart

usb.headset.config.enabled

1 (default) – Enables the Plantronics headset configuration.

No

0 - Disables the Plantronics headset configuration.




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Highlighted
Polycom Employee & Community Manager

Re: [Software] VVX UC Software 6.0.0

uaCSTA Advanced Features

 

uaCSTA did support only basic functionality which was not sufficient for our customers

 

Solution

  • Added support for the following CSTA services and events.
  • Device snapshot :The phone returns the status and the list of calls on the device on request.
  • Conference call : Combine the active phone call with the call on hold to create a conference call.
  • Transfer call : Phone will send this event whenever call is transferred.
  • Consultation call :Connects the active phone call and the call on hold i.e. attended call Transfer.
  • Conferenced (event) : Phone will send this event whenever conference is successful.

 

Sample Screenshots from Estos TAPI Dialer:

uaCSTA_Estos_TAPI_01.png

 

Limitations

  • Local conference events are partially supported. If we split a local conference it will not show as 2 calls on the CSTA server

Configuration

Parameter Permitted values Reboot/restart
reg.x.advancedConference.subscribeForConfEventsOnCCPE 1 (default) - Enable the  conference host to receive notifications for conference events No
0 - Disable the conference host to receive notifications for conference events

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 11
Polycom Employee & Community Manager

Re: [Software] VVX UC Software 6.0.0

REST API additions

 

As a continuous effort to increase the REST API suite we added the below set of API’s in UCS 6.0.0

  • Get LED status in case of MWI, Line key LED’s, Headset, mute and speaker phone
    Additional information on call connection details

    Remote RTP connection IP available
    media direction
    error codes for no call or Phone busy

  • Additional details on Network management for Wifi

    Wifi State & connection duration
    SSID
    Signal strength
    Security key type

  • Bluetooth related information such as support, version, device list device name etc.,

Detailed API information is available in the latest version of the REST API guide which should be available in the below location along with the 6.0.0 release => here <= or => here <=




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Polycom Employee & Community Manager

[FAQ] “Lines” Softkey support for EFK prompts

“Lines” Softkey support for EFK prompts

 

In a EFK call a Prompt does not have the ability to select contacts.


Solution


Added “Lines” SK in the EFK prompt

  • Upon pressing “Lines” SK phone presents all the contacts on the idle screen which includes BLF contacts, Fav Contacts, presence contacts etc.

  • Upon selecting a contact/BLF/ Presence contact the call action will be initiated on one tap

Please check the UC Software 6.0.0 Admin guide for the related MACRO’s to enable this feature and => here <=


Note: No New Configuration is required

 

Lines_EFK_01.png

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 11
Polycom Employee & Community Manager

[FAQ] Flexible Line Key support for BLF and EFK

Flexible Line Key support for BLF and EFK

 

Prior to UC Software 6.0.0 Busy Lamp field's (BLF’s) and Enhanced Feature Key's (EFK’s) appear in a pre-configured order and did not give any flexibility to the user on the position.

 

This original design defeated the purpose of the Flexible line key feature where a user could arrange their lines in order of importance

 

  • Static BLF contacts and EFK’s can be arranged in any order on the phone and EM

  • Assigning static BLF (non-Broadsoft) and EFK to a line key, assign the line key index (linekey.x.index) to indicate the line key position on the screen

  • A label can be configured for the EFK’s assigned to the Line Keys – in the past, the label on the EFK came from the Macro name.

 

More details and Information on FLK => here <=

EFK_FLK_01.png

Parameters

 

Parameter   Permitted Values  Change Causes Restart or Reboot 
efk.efklist.x.lineLabel Specifies EFK line key label. Yes
default ALL()
up.staticBLF.FLKIndexRequired 0 (default) – Doesn’t display the automatic ordering for static BLF   No
 
1 - Displays the static BLF at the specified position
up.EFK.FLKIndexRequired 0 (default) – Doesn’t display the automatic ordering for EFK No
 
1 - Displays the EFK at the specified position.



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 11
Polycom Employee & Community Manager

Re: [Software] VVX UC Software 6.0.0

DHCP Cache for survivability

 

A WAN outage can impair the local devices from being able to operate normally and continue to place/receive calls when DHCP services are offered by a server on WAN. This is a common issue when the DHCP server is not on the same local network as phone

 

  • When configured the phone now stores the IP address obtained from DHCP in the local cache
  • This enables the phone to work seamlessly during Lease time expiry, outage or DHCP server failure etc.
  • The VVX phone periodically attempts to resume DHCP service with a new DHCP Discover message for the entire time the cached IP address is in use
  • When the DHCP connectivity is restored phone will attempt to lease the existing IP from the DHCP server

Limitations

 

  • Only IPv4 standalone mode is supported
  • Phone using a cached IP address may end up with an IP address conflict when the DHCP server comes back and other phones get assigned the same address as is currently stored in the cache. In this case a reboot is required.

Configuration

 

Parameter Permitted values Reboot/restart
device.net.cachedIPAddress 0 (default) – IP addresses isn't cached No
1- If a DHCP response isn't received, the phone uses the last assigned IP address, provided one is cached already. A DHCP discover message is retried every second
device.net.cachedIPAddressRetryTime Specify the time in seconds to send new No
DHCP to discover messages when using a cached IP address.
This is only applicable when device.net.cachedIP Address is enabled.
3600 (default)
300 - 7200



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 11
Polycom Employee & Community Manager

Re: [Software] VVX UC Software 6.0.0

Font Size customization

 

The VVX 250 had the same screen resolution as the VVX 350, but a smaller display, making the font appear smaller and harder to read on the VVX 250

 

New since UC Software 6.0.0

  • Users can able to navigate through the menu and can configure “ Normal” or “large” fonts

  • Using a VVX 250 large is 3pix bigger and a VVX 350 or 450 it is 2pix bigger than Normal

  • Update the settings through Settings->Basic->Preferences -> Text Size: Normal / Large


The increased text size is applicable for all the menu’s including contact directories, calendar, Contact Directories etc.

 

Font_Size_Customization_01.png

 

Limitations

  • Only two font size options are available. Normal or Large
  • Only applicable for VVX 250, 350 and 450.
  • This is supported only for English Language in UCS 6.0.0
  • Web UI is not affected by the size change

Configuration

 

Parameter Permitted values Reboot/restart
dev.font.size.set 0 (default) - Disables the font customization No
1 – Enables the font customization
dev.font.size Normal (default) – Sets the normal font size No
Large – Sets the large font size

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 11