Occasional Visitor


My apologies if I am in the wrong forum.


I am an owner of a PolyCom Soundpoint IP 335 VOIP phone. I find that there are features that must be set by the system admin such as the default volume level for handsets and headsets.  In other words, as the user, I am unable to change those preset levels from the phone configuration menu.


Since I am not part of any corporate phone system... just my two-line phone in my office... it seems likely that there should be some system admin S/W I can put on my PC and manage my phone from my desktop.


Is there such a S/W and, if so, where do I find it.


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Polycom Employee & Community Manager

Re: Software

Hello dasadler,


welcome to the Polycom Community.


The answer is pretty simple, at least to my knowledge, there is no such Software.


The Polycom Phones use Provisioning and our Partners provide their own interfaces but no standalone software as far as I am aware.


You can either read up in the FAQ and/or go through the Admin Guide or work with a Polycom Reseller an/or Polycom Support as a basic explanation on how to change all these parameters is outside the scope of this Community at least from a Polycom Employee perspective.


Best Regards


Steffen Baier


Polycom Global Services 

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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