Plantronics + Polycom. Now together as Poly Logo

Soudpoint 650, Can't make multiple calls if on call

SOLVED
jwilliams
Occasional Visitor

Soudpoint 650, Can't make multiple calls if on call

OK. I have a Polycom Soundpoint 650 and I recently was able to upgrade the software to 4.0.3 and I'm extremly happy with it. My only issue at the momment is being able to make mutiple calls per single line. Prior to upgrading the software I had my phone paired to our Switcvox system and it was running software 3.2.4. My current and previous SIP config is I have single extention on line 1 registered my company's pbx and then I've purchased my own private VoIP subscription and added it to line 2. I've created my own configurations for my phone and uploaded via TFTP however, I've used the web gui to configure the SIP lines. My issue that I'm having and this maybe a very simple fix is that when I'm on line 1 (company pbx) I use to be able to place a call on hold and if I pressed either new call or dialed the ext or number it would start dialing on line 1. I can recieve multiple calls on line 1 but cannot dial out if I am on a call or call is on hold. This is also true for line 2, both sip registrations are capiable of handling multiple outbound and inbound calls. 

 

What am I doing wrong? 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint 650, Can't make multiple calls if on call

Hello jwilliams,

welcome to the Polycom Community.

I am not sure what your previous software was but try this parameter:

 

call.stickyAutoLineSeize="1"

 A quick test in my lab shows this above parameter to bring back the "old" behavior.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint 650, Can't make multiple calls if on call

Hello jwilliams,

welcome to the Polycom Community.

I am not sure what your previous software was but try this parameter:

 

call.stickyAutoLineSeize="1"

 A quick test in my lab shows this above parameter to bring back the "old" behavior.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
jwilliams
Occasional Visitor

Re: Soundpoint 650, Can't make multiple calls if on call

Thank you so much!

 

You are a God send and that was the fix. I have to re-create the sip.cfg file and once I did it resolved everything. I knew when I couldn't find the resolution that it would be a quick fix to resolve it. 

 

About to work on a multi phone max configuration deployment setup so I'm sure I will be back but this is the reason why I love forums.

 

Thank you.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundpoint 650, Can't make multiple calls if on call

Just as a follow up,

 

have a look at this document => here <= which explains this feature in more detail.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4