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Sound Point 335 remote password reset

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Occasional Visitor

Sound Point 335 remote password reset

Hi, some times we get phones with uknown password ( a lot of such phones from old customers) and we need to reset password, manual password reset require a lot of time, is any way to automate such process?

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Polycom Employee & Community Manager

Re: Sound Point 335 remote password reset

Hello boris,

welcome to the Polycom Community.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Occasional Visitor

Re: Sound Point 335 remote password reset

>>If your phone is still able to connect to the Provisioning server  - actually no, some phones come from another provider. We connect phones  to our DHCP server, so we have information only about mac and ip adress, sometimes we have no password to UI/Phone and  we have to reset it manually, it is really slow and boring... is any way to automate it?

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Polycom Employee & Community Manager

Re: Sound Point 335 remote password reset


@SteffenBaierUK wrote:

Hello boris,

welcome to the Polycom Community.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

Best Regards

Steffen Baier

Polycom Global Services


Did you follow up the above ?

 

 

If the Phone Picks up the DHCP server it will pick up the server address

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Valued Contributor

Re: Sound Point 335 remote password reset

 

Hello Boris,

 

We use a .htaccess file on our provisioning server which traps the request for the $MAC-device.cfg file the phone requests on boot, and redirects it using mod_rewrite to a python cgi script that dynamically generates a config file containing lines to set the local admin password etc.

 

This way we just boot (or factory reset) a phone, and the admin password is (re)configured to a known non default value, rather than having to do the unknown password factory reset process manually.

 

Hopefully this information gives you some ideas of how to automate the process for yourself.

 

Regards,

Simon

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